CSR: Up to ₱32k/mo, 6-Month Guarantee, No Mock Calls

Top Alliance; Makati; On-site; PHP 325,000 - 389,000; Full time

Benefits offered by this job

6-month contract

Training program

Career growth

Makati City office

Job summary

Top Alliance is seeking enthusiastic and dedicated Customer Service Representatives to join our dynamic call centre team in Makati City, Metro Manila. This is a full-time position offering an excellent opportunity to launch or advance your career in the fast-paced business process outsourcing (BPO) industry.

As a CSR, you will be the voice of our organisation, delivering exceptional customer support and building strong relationships with clients.

Qualifications

• High school diploma or equivalent.
• Strong English verbal and written skills.
• Excellent listening and engagement abilities.
• Professional telephone manner and customer-focused attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computer systems, MS Office and call centre software.
• Problem-solving mindset and willingness to learn.
• Flexibility to work on rotating shifts and meet attendance requirements.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Provide accurate information about products and services to address customer inquiries and concerns.
• Process customer transactions, orders and requests efficiently and accurately.
• Documenting all customer interactions in the system with detailed and timely notes.
• Following company protocols and guidelines to maintain service quality and compliance standards.
• Resolving customer issues and complaints with empathy and problem-solving skills.
• Collaborating with team members and supervisors to meet performance targets and service level agreements.
• Contributing to a positive team environment and supporting colleagues when needed.

Skills

Verbal communication

Written communication

Multitasking

Customer service mindset

Education

High school diploma

Tools

MS Office

Call centre software

Job description

Top Alliance is seeking enthusiastic and dedicated Customer Service Representatives to join our dynamic call centre team in Makati City, Metro Manila. This is a full-time position offering an excellent opportunity to launch or advance your career in the fast-paced business process outsourcing (BPO) industry.

As a CSR, you will be the voice of our organisation, delivering exceptional customer support and building strong relationships with clients.