Entry-Level Call Center Sales Pro

MCI; San Fernando; Presencial; PHP 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO Coverage

Dental Coverage

Meal during training

Career growth

Shuttle services

Bonuses and rewards

Descripción de la vacante

MCI in the Philippines is hiring Call Center Sales Representatives to connect with customers over the phone, explain products, resolve inquiries, and close sales. You will use training materials to upsell and deliver excellent service in a fast-paced environment.

The role requires strong communication skills, a high school diploma, and comfort with basic MS Office. You will contribute to our growing CX and BPO initiatives while following scripts and protecting customer data.

Formación

• Must be 18 years or older with a high school diploma or equivalent.
• Strong verbal and written communication skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Dependable, punctual, and self-motivated.
• Skilled in conflict resolution, problem-solving, and negotiation.
• Customer-focused with empathy, patience, and responsiveness.
• Ability to multitask and manage time effectively.
• Team-oriented with a positive attitude.
• Comfortable in a fast-paced, evolving environment.
• Strong interpersonal skills and relationship-building ability.

Responsabilidades

• Handle inbound and outbound calls with professionalism and empathy.
• Use product knowledge and training to recommend solutions and close sales.
• Build rapport, listen actively, and address customer needs effectively.
• Research account details and collaborate with internal teams to resolve issues.
• Manage customer accounts and process orders accurately using our systems.
• Follow scripts, policies, and procedures to ensure consistency and compliance.
• Protect customer data and handle sensitive information responsibly.
• Escalate complex issues to appropriate team members when needed.
• Stay current with training, system updates, and team communications.
• Maintain excellent attendance and punctuality.

Conocimientos

Verbal communication

Written communication

Typing 20+ WPM

MS Office

Educación

High school diploma

Herramientas

MS Office Suite

Descripción del empleo

MCI in the Philippines is hiring Call Center Sales Representatives to connect with customers over the phone, explain products, resolve inquiries, and close sales. You will use training materials to upsell and deliver excellent service in a fast-paced environment.

The role requires strong communication skills, a high school diploma, and comfort with basic MS Office. You will contribute to our growing CX and BPO initiatives while following scripts and protecting customer data.