Outbound Sales Pro — Growth & CX Impact

MCI; San Fernando; Hybrid; PHP 201,000 - 335,000; Full time

Benefits offered by this job

HMO Coverage plus a dependent

Rank & File: ₱100,000 coverage

Dental Coverage

In-house dental assistance

Job summary

MCI in the Philippines is seeking Outbound Sales Representatives to connect with prospective customers, promote and upsell products, and deliver outstanding experiences. You’ll benefit from industry-leading training and a fast-paced, performance-driven environment that rewards growth and initiative.

You’ll educate customers on offerings, use internal systems to manage orders, and collaborate with other teams to resolve issues while meeting attendance and performance expectations.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to type 20+ words per minute.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Dependable and punctual with a strong work ethic.
• Strong problem-solving and conflict resolution skills.
• Customer-focused, empathetic, and solution-oriented.
• Ability to multitask and manage time effectively.
• Comfortable in a fast-paced, evolving environment.
• Team player with strong interpersonal skills.

Responsibilities

• Make outbound and receive inbound calls in a professional and courteous manner
• Educate customers on products and services, identifying upsell opportunities
• Understand customer needs and recommend tailored solutions
• Use internal systems to manage accounts and process orders accurately
• Research and resolve customer issues, coordinating with other departments as needed
• Follow scripts, policies, and procedures to ensure consistency and compliance
• Maintain accurate records and safeguard customer information
• Escalate complex issues to supervisors or appropriate teams
• Stay current with training, updates, and system changes
• Meet attendance, punctuality, and performance expectations

Skills

Typing 20+ wpm

MS Office

Windows OS

Verbal & written communication

Multitasking

Team player

Problem solving

Education

High school diploma or equivalent

Job description

MCI in the Philippines is seeking Outbound Sales Representatives to connect with prospective customers, promote and upsell products, and deliver outstanding experiences. You’ll benefit from industry-leading training and a fast-paced, performance-driven environment that rewards growth and initiative.

You’ll educate customers on offerings, use internal systems to manage orders, and collaborate with other teams to resolve issues while meeting attendance and performance expectations.