Entry-Level Call Center Agent – Start Your Customer Care

TASK AGENCIES INC; Cagayan de Oro; On-site; PHP 201,000 - 290,000; Full time

Job summary

TASK AGENCIES INC is hiring a Call Center Agent for an easy account in Cagayan de Oro, Philippines. This full-time role welcomes newbies and aims to deliver outstanding customer service by handling inquiries and resolving issues with professionalism.

Responsibilities include answering calls, providing product and policy information, processing account updates, and documenting interactions. English communication, patience, reliability and the ability to multitask are essential, with flexible

Qualifications

• High school diploma or equivalent
• Excellent English communication
• Strong listening and comprehension abilities
• Patience and empathy when interacting with customers
• Ability to multitask and manage multiple inquiries
• Reliable attendance and punctuality
• Basic computer skills and typing
• Willingness to work flexible shifts
• Positive attitude with a desire to deliver excellent service

Responsibilities

• Answer incoming calls in a professional and courteous manner
• Handle customer inquiries and account-related requests
• Provide accurate information about products, services and policies
• Resolve issues promptly and escalate complex matters
• Document all interactions and transactions in the system
• Process account updates, cancellations and modifications
• Maintain composure with upset customers and meet targets
• Collaborate with team to improve service delivery
• Follow company procedures and compliance requirements

Skills

English communication

Active listening

Multitasking

Typing

Customer service

Education

High school diploma or equivalent

Job description

TASK AGENCIES INC is hiring a Call Center Agent for an easy account in Cagayan de Oro, Philippines. This full-time role welcomes newbies and aims to deliver outstanding customer service by handling inquiries and resolving issues with professionalism.

Responsibilities include answering calls, providing product and policy information, processing account updates, and documenting interactions. English communication, patience, reliability and the ability to multitask are essential, with flexible