Entry-Level Call Center Agent - Mandaluyong

Bpo Hiring; Mandaluyong; On-site; PHP 201,000 - 290,000; Full time

Job summary

Bpo Hiring is seeking a dedicated Call Center Agent to join our on-site team in Metro Manila. You will handle customer inquiries, provide information on products and services, and strive to deliver a positive experience for every customer.

Your role includes managing calls, updating records, resolving issues promptly, and following company scripts and standards to ensure quality service. This position is based on site and offers opportunities to grow with the team.

Qualifications

• Customer-focused Call Center Agent role handling inquiries and providing information about products/services.
• Resolve customer concerns promptly and accurately while maintaining professionalism.
• Keep records updated and document customer interactions.
• Adhere to company policies, scripts, and performance standards.

Responsibilities

• Handle incoming calls with professionalism and courtesy.
• Assist customers by providing product and service details.
• Address and resolve issues promptly and accurately.
• Handle account updates, service requests, and related transactions.

Skills

Communication skills

Computer literacy

Education

High School or Senior High School

Job description

We're looking for customer-focused and motivated Call Center Agents to join our growing team! As a Call Center Agent, you will handle customer inquiries, provide information about products and services, resolve concems efficiently, and ensure every customer enjoys positive experience

Key Responsibilities.

• Manage incoming Calls with professionalism and courtesy


• Assist customers by providing product and service detalis


• Address and resolve issues promptly and accurately


• Handle account updates, service requests, and related transactions


• Keep recorde updated and document customer interactions


• Adhere to company policies, scripts, and performance standards

Qualifications

• Willing To Work On Site


• Education. At least High School or Senior High School Graduate


• Basic computer literacy


• Good Communication skills