Entry-Level Application Support Engineer

Octal Philippines Inc.; Makati; On-site; PHP 180,000 - 240,000; Full time

Job summary

Octal Philippines Inc. in Makati is seeking an entry-level Application Support specialist to troubleshoot software issues, monitor system performance, and assist users with technical problems.

You will handle service desk tickets, check application health and logs, and collaborate with senior engineers to escalate complex bugs and test updates. Proficiency in SQL basics, Windows/Unix server familiarity, and clear English communication are required to diagnose root causes and document solutions

Qualifications

• Entry-level role requiring a bachelor's degree.
• Basic SQL querying and familiarity with Windows/Unix servers.
• Good English communication to explain fixes.
• Strong problem-solving and logical thinking.

Responsibilities

• Serve as Service Desk: handle tickets and calls, follow SLAs.
• Monitor application health, server alerts, logs.
• Troubleshoot software, DB, and network issues.
• Collaborate with senior engineers for escalations and testing.
• Document recurring problems and solutions in the knowledge base.

Skills

SQL basics

Windows/Unix

Communication

Problem-solving

Education

Bachelor's degree in CS/IT or related

Job description

Octal Philippines Inc. in Makati is seeking an entry-level Application Support specialist to troubleshoot software issues, monitor system performance, and assist users with technical problems.

You will handle service desk tickets, check application health and logs, and collaborate with senior engineers to escalate complex bugs and test updates. Proficiency in SQL basics, Windows/Unix server familiarity, and clear English communication are required to diagnose root causes and document solutions