Hybrid Application Support Engineer: Incident, RCA & Deployments

Octal Philippines Incorporated; Quezon City; Hybrid; PHP 558,000 - 893,000; Full time

Benefits offered by this job

Health insurance

Government mandated benefits

Standard leave

Job summary

Octal Philippines Incorporated is seeking an Application Support Engineer (L2) to support VS Application for a client. You will handle incident management, perform RCA, and provide fixes or workarounds to restore services.

The role requires 3+ years of experience, strong SQL, scripting, and log analysis skills, and a hybrid setup (3 onsite days, 2 remote days). Willingness to work weekends/mid-shifts and at client sites is expected.

Qualifications

• Bachelor’s degree in computer engineering, Computer Science, or IT.
• Minimum 3+ years of work experience as Application Support Engineer.
• Experience in SQL, scripting, and analyzing logs.
• Good analytical, problem-determination, attention to detail, teamwork and communication.
• ITIL experience is a plus.
• Hybrid work setup: 3 days onsite and 2 days work from home per week.
• Willing to work at client sites and on weekends/mid-shift schedules when required.

Responsibilities

• Handle Incident & Issue Tickets requiring deeper technical analysis.
• Investigate application errors, system failures, and performance issues.
• Perform root cause analysis for recurring incidents.
• Provide timely fixes or workarounds to restore service.
• Analyze logs and database queries.
• Reproduce issues in test or staging environments.
• Work with SQL, scripts, or monitoring tools.
• Support deployment activities (patches, hotfixes, minor releases).
• Validate application functionality after releases.
• Coordinate with DevOps during rollouts.
• Identify performance bottlenecks and recommend improvements.
• Ensure SLAs are met.
• Bridge L1 client support and L3 teams; escalate complex bugs with logs.
• Communicate issue status and resolution timelines to stakeholders.
• Maintain runbooks, SOPs, and troubleshooting guides.
• Document known issues and solutions.

Skills

SQL

Scripting

Log analysis

Analytical skills

Teamwork

Communication

ITIL knowledge

Education

Bachelor’s degree in computer engineering, Computer Science, or IT

Tools

Monitoring tools

Job description

Octal Philippines Incorporated is seeking an Application Support Engineer (L2) to support VS Application for a client. You will handle incident management, perform RCA, and provide fixes or workarounds to restore services.

The role requires 3+ years of experience, strong SQL, scripting, and log analysis skills, and a hybrid setup (3 onsite days, 2 remote days). Willingness to work weekends/mid-shifts and at client sites is expected.