Entry-Level Application Support Specialist

Octal Philippines Inc.; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Octal Philippines Inc. is seeking an entry-level Application Support role focused on troubleshooting software issues, monitoring system performance, and assisting users with technical problems.

The role involves handling service desk tickets, monitoring system health and logs, diagnosing issues, and collaborating with senior engineers to escalate bugs and test updates. Strong English communication and a basic understanding of SQL are required.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• Basic SQL querying knowledge.
• Familiarity with Windows or Unix servers.

Responsibilities

• Answer support tickets and user calls, prioritizing by SLA.
• Monitor application health, server alerts, and logs.
• Diagnose software failures and connectivity issues.
• Collaborate with senior engineers to escalate bugs and test updates.
• Document recurring problems and fixes in the knowledge base.

Skills

SQL basics

English communication

Troubleshooting

Education

Bachelor's degree in Computer Science or IT

Job description

Octal Philippines Inc. is seeking an entry-level Application Support role focused on troubleshooting software issues, monitoring system performance, and assisting users with technical problems.

The role involves handling service desk tickets, monitoring system health and logs, diagnosing issues, and collaborating with senior engineers to escalate bugs and test updates. Strong English communication and a basic understanding of SQL are required.