APAC Application Support Engineer

Avaloq AG; Manila; On-site; PHP 446,000 - 714,000; Full time

Job summary

Avaloq AG is seeking an L2 Application Support Engineer in Makati City, Philippines. You will provide second-level support for wealth management and digital online platforms, diagnose complex issues, write Oracle SQL queries, and perform Unix-based diagnostics to ensure platform performance.

You will collaborate with development teams, document incidents, and contribute to knowledge articles while participating in on-call rotations for emergency incident response.

Qualifications

• 2nd level technical support experience for wealth management/digital platforms.
• Strong Oracle SQL skills for data validation and issue investigation.
• Proficiency with Unix/Linux command line for log analysis and job monitoring.
• Experience analyzing and troubleshooting issues with systematic problem-solving approaches.

Responsibilities

• Provide second-level technical support for wealth management and digital platform apps.
• Write and debug Oracle SQL queries for data issues and validations.
• Perform Unix command-line operations for logs, monitoring, and job execution.
• Troubleshoot application issues using structured problem-solving methods.

Skills

Oracle SQL

Unix

L2 support

Incident management

Root cause analysis

Documentation

End-user guidance

Cross-functional collaboration

Tools

Zena

Control-M

Job description

We're looking for a detail-oriented and analytical L2 Application Support Engineer to join our team in Makati City, Philippines. In this role, you will provide comprehensive technical support for our wealth management and digital online platforms, serving as a critical bridge between end-users and our development teams. You will be responsible for diagnosing complex application issues, implementing solutions, and ensuring optimal platform performance to support our clients' financial operations.

• Provide second-level technical support for wealth management and digital online platform applications, handling escalated tickets from L1 support teams
• Write and debug Oracle SQL queries to investigate data issues and perform validation checks.
• Perform Unix command-line operations for log analysis, process monitoring, and job execution.
• Analyze and troubleshoot application issues using systematic problem-solving methodologies and diagnostic tools
• Support and monitor application batches, scheduled jobs, and file-processing workflows using tools like Zena, Control-M, or equivalent.
• Document all incidents, resolutions, and workarounds in the ticketing system with clear records and maintain comprehensive knowledge base articles
• Collaborate with development teams to identify root causes of recurring issues and implement permanent solutions
• Provide technical guidance to end-users and L1 support staff, ensuring clear communication of complex technical concepts
• Maintain detailed knowledge of application architecture, workflows, and system integrations across wealth and digital platforms
• Perform system testing and validation following change management procedures
• Participate in on-call rotation to provide emergency support during critical incidents
• Conduct root cause analysis (RCA) on critical incidents and prepare detailed reports with recommendations for process improvements
• Coordinate with third-party vendors and external partners to resolve platform-related issues and ensure timely resolution