Enterprise Technical Account Manager - Post-Sales Lead

Zones, LLC; San Jose; On-site; PHP 3,567,151 - 3,821,948; Full time

Benefits offered by this job

Medical coverage

Sick leave

Equal employment opportunity

Job summary

Zones is seeking a Technical Account Manager in Jersey City, NJ, to own post-sales success for financial customers and partner with engineering, sales, and cross-functional teams.

You will lead onboarding, monitor account health, and drive timely resolutions of complex issues while providing clear customer communication. This on-site role requires strong server knowledge and exceptional customer engagement.

Qualifications

• 5+ years in customer-facing roles (Technical Account Management, Customer Success, or Support Engineering).
• Bachelor’s degree (preferred) or equivalent technical experience.
• Strong communication skills across technical and non-technical stakeholders.
• Experience with Linux and virtualization is a plus.
• Ability to lift 40 lbs. and safely handle heavier equipment using a team lift.”

Responsibilities

• Serve as the primary escalation point and trusted advisor for assigned customers pre/during/post deployment escalation.
• Emphasize account management projects/experience.
• Sales support experience would be great – previous SAM/TAM roles.
• Communicate effectively internally and externally; professionalism is key.
• Lead onboarding including introductions to service programs and ongoing operational reviews.
• Monitor account health to ensure timely case progress and prevent service gaps.
• Manage multiple customer accounts with high-quality engagement and follow-through.
• Coordinate with engineering, sales, RMA, and production teams to drive issue resolution and customer success.
• Drive resolution of complex technical issues with internal engineering teams.
• Develop and maintain technical documentation to support training for service-desk and field engineers.
• Coordinate and support onsite integration activities as needed.
• Travel up to 10%.

Skills

Customer-facing

Server technologies

x86 servers

Linux virtualization

English fluent

Education

Bachelor’s degree (preferred)

Job description

Zones is seeking a Technical Account Manager in Jersey City, NJ, to own post-sales success for financial customers and partner with engineering, sales, and cross-functional teams.

You will lead onboarding, monitor account health, and drive timely resolutions of complex issues while providing clear customer communication. This on-site role requires strong server knowledge and exceptional customer engagement.