Global Service Desk Technician – Data Center

Zones, LLC; San Jose; On-site; PHP 2,719,506 - 2,974,459; Full time

Benefits offered by this job

Medical coverage

Sick leave

Career development opportunities

Job summary

Zones, LLC in Jersey City, NJ, seeks a skilled Technical Support Associate (Service Desk) to support our Global Service network, handling hardware and software issues via phone and web. This role requires flexibility to work in a data center and call center environment, ensuring customer satisfaction through timely technical support.

Responsibilities include troubleshooting, deployment of hardware solutions, and contributing to a seamless customer experience, ultimately impacting the efficiency

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering.
• 1+ year of experience servicing complex X86 systems and parts.
• 1+ year of experience in a customer support role.
• Strong hardware system diagnostics skills and BIOS, drivers knowledge.
• Experience with statistical Excel functions or database management.
• Ability to manage multiple cross-functional projects in a fast-paced environment.

Responsibilities

• Provide frontline technical support to end-users via phone, email, and ticketing system.
• Drive tickets to resolution and update tickets with notes.
• Maintain ticket workflow and communicate effectively with customers.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Monitor and maintain data center infrastructure for uptime and performance.
• Escalate complex problems to higher-level support teams when needed.
• Collaborate with data center staff to resolve issues and document activities.

Skills

Hardware diagnostics

BIOS

Drivers

Customer support

Problem solving

Excel functions

Database management

Multitasking

Education

Bachelor’s degree in CS/CE/EE

Associate degree in Electrical/Electronics Engineering

Job description

Zones, LLC in Jersey City, NJ, seeks a skilled Technical Support Associate (Service Desk) to support our Global Service network, handling hardware and software issues via phone and web. This role requires flexibility to work in a data center and call center environment, ensuring customer satisfaction through timely technical support.

Responsibilities include troubleshooting, deployment of hardware solutions, and contributing to a seamless customer experience, ultimately impacting the efficiency