Enterprise SaaS Customer Success Leader

Riskonnect, Inc.; Pasig; On-site; PHP 4,702,000 - 6,897,000; Full time

Job summary

Riskonnect, Inc. is seeking a Customer Success Manager to serve as the primary contact for a portfolio of enterprise clients and ensure ongoing satisfaction.

You will execute adoption plans, manage renewals, identify upsell opportunities, and deliver value through data-driven insights to maximize investments in Riskonnect’s solutions. You will maintain strong relationships with decision-makers, collaborate with Success Consultants, and translate client needs into actionable company-wide

Qualifications

• 5+ years in a enterprise software or SaaS customer-facing role.
• Proven ability to manage multiple enterprise clients and track action items.
• Strong stakeholder relationship management using remote tools.
• Ability to analyze customer behavior and recommend adoption strategies.
• Empathy and a value-driven mindset.

Responsibilities

• Ensure good customer health across your client book.
• Manage client renewals and build retention/growth strategies.
• Maintain regular contact with key stakeholders; schedule stewardship meetings.
• Drive resolution of issues and escalate when necessary.
• Understand, document, and monitor customer outcomes.
• Collaborate with Success Consultants on client requests and status meetings.
• Translate client needs into actionable solutions across the organization.
• Recommend lifecycle improvements and coordinate action plans.
• Execute corrective action plans for at-risk customers and report outcomes.
• Identify upsell and cross-sell opportunities and map stakeholders to personas.

Skills

Customer relationship management

Analytical thinking

Communication skills

Tools

Remote collaboration tools

Job description

Riskonnect, Inc. is seeking a Customer Success Manager to serve as the primary contact for a portfolio of enterprise clients and ensure ongoing satisfaction.

You will execute adoption plans, manage renewals, identify upsell opportunities, and deliver value through data-driven insights to maximize investments in Riskonnect’s solutions. You will maintain strong relationships with decision-makers, collaborate with Success Consultants, and translate client needs into actionable company-wide