Salesforce Risk Platform Success Engineer

Riskonnect, Inc.; Pasig; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Yearly kick-off parties with major at‑

Value Awards recognition

Career growth opportunities

Meaningful work with talented teams

Job summary

Riskonnect, Inc. in Metro Manila is seeking a diligent Success Engineer to configure and maintain client environments, troubleshoot issues, and ensure smooth onboarding for Riskonnect, ClearSight, and Ventiv platforms.

You will document solutions, support data integrity, and collaborate with cross-functional teams to guide best practices in integrated risk management. On-site work is required with strong stakeholder communication."

Qualifications

• Experience with SaaS or enterprise software platforms, preferably in risk management or related domains.
• Strong technical skills in system configuration, data analysis, and troubleshooting application issues.
• Ability to collaborate with clients and internal teams, with strong communication and stakeholder management skills.
• Experience in requirements gathering, solution design, and translating business needs into system configurations.
• Knowledge of risk management, insurance, or governance, risk, and compliance (GRC) concepts is an advantage.
• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent practical experience.
• Proven ability to manage multiple priorities, work on-site in a team environment, and deliver high-quality client support.
• Familiarity with databases, reporting tools, and basic scripting or query languages is beneficial.

Responsibilities

• Lead discovery sessions to understand existing and desired business processes.
• Work with customer stakeholders to identify workflow needs, platform usage gaps, and opportunities for process improvement.
• Promote consistent design and best practice methodologies to solve problems across multiple customer stakeholders.
• Assist clients in optimizing their use of the application platform through workflow guidance, automation opportunities, proactive monitoring, and integration recommendations.
• Translate business requirements into clear technical specifications and design documentation.
• Prioritize deliverables in coordination with customer stakeholders and internal resources.
• Deliver high-quality documentation of client requirements and design specifications for implementation.
• Produce deliverables on Salesforce and secondary platforms including Adobe, Conga, Insights, IBM Cognos, and Crystal Reports.
• Provide training tailored to customer-specific configuration and business requirements through remote or in-person sessions.
• Participate in status calls and manage escalations and expectations for customers and stakeholders.
• Work with Product Development, Data Services, Analytics, and other teams to support customer outcomes.

Skills

SaaS platforms

System configuration

Data analysis

Troubleshooting

Stakeholder management

Requirements gathering

GRC knowledge

Communication skills

Team collaboration

On-site work

Education

Bachelor's degree in Information Systems

Bachelor's degree in Risk Management

Tools

Salesforce

Adobe

Conga

Insights

IBM Cognos

Crystal Reports

Job description

Riskonnect, Inc. in Metro Manila is seeking a diligent Success Engineer to configure and maintain client environments, troubleshoot issues, and ensure smooth onboarding for Riskonnect, ClearSight, and Ventiv platforms.

You will document solutions, support data integrity, and collaborate with cross-functional teams to guide best practices in integrated risk management. On-site work is required with strong stakeholder communication."