Customer Success Manager (Night)

Hammerjack Pty Ltd; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

Riskonnect is seeking a Customer Success Manager to serve as the primary point of contact for a portfolio of clients, ensuring satisfaction and driving value. You will execute adoption plans, manage renewals, and identify upsell opportunities while building strong relationships with decision-makers.

You will deliver data-driven insights and help clients maximize their investment in Riskonnect's solutions, maintaining regular engagement with stakeholders and guiding adoption initiatives across

Responsibilities

• Ensure good customer health across your client book
• Execute ongoing adoption improvement plans (Onboarding, Web training, Email Campaigns, etc.)
• Manage client renewals and build strategies to retain and grow accounts
• Maintain regular contact with key stakeholders; schedule stewardship meetings

Job description

Company Description

Riskonnect is a global leader in integrated risk management software solutions. Our advanced technology enables organizations to anticipate, manage, and respond proactively to both strategic and operational risks. With over 2,000 risk professionals, we serve more than 2,500 customers across six continents, delivering innovative solutions to help businesses thrive. For more information, please visit www.riskonnect.com.

A SNAPSHOT OF YOUR ROLE

As a Customer Success Manager, you will be the primary point of contact for a portfolio of Riskonnect clients. You'll be responsible for ensuring client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities. Your goal is to build strong relationships with decision-makers, deliver value through data-driven insights, and help clients maximize their investment in Riskonnect's solutions.

Your Daily Responsibilities:

• Ensure good customer health across your client book
• Execute ongoing adoption improvement plans (Onboarding, Web training, Email Campaigns, etc.)
• Manage client renewals and build strategies to retain and grow accounts
• Maintain regular contact with key stakeholders; schedule stewardship meetings
• Drive resolution of identified issues and es...Up [The assistant truncated the message.]