Customer Success Manager

riskonnect, inc.; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Riskonnect, Inc. in the Philippines is seeking a Customer Success Manager to oversee a portfolio of enterprise clients, drive adoption, manage renewals, and spot growth opportunities. You will turn data-driven insights into stronger relationships and help each client maximize value from Riskonnect offerings.

The role requires 5+ years in a customer-facing Enterprise role, proven ability to manage 20-30 enterprise accounts, and strong communication, with comfort coordinating via remote tools.

Qualifications

• 5+ years in a customer-facing role within Enterprise.
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Responsibilities

• Drive adoption and manage renewals for a portfolio of enterprise clients.
• Identify upsell and cross-sell opportunities.
• Collaborate with Account Executives on QBRs and growth strategies.
• Map stakeholders and translate needs into actionable solutions across the organization.
• Track and report outcomes of action plans and adoption initiatives.

Skills

Customer-facing

Enterprise

SaaS

Stakeholder management

Remote collaboration

Customer analytics

Communication skills

Job description

Company Description

Riskonnect, Inc. is a leading provider of integrated risk management software solutions, helping organizations anticipate, manage, and respond to strategic and operational risks in real time. The company supports risk professionals across the Americas, Europe, and Asia and serves more than 2,500 customers on six continents. Riskonnect’s technology connects data and workflows across the extended enterprise to drive insight, efficiency, and resilience. Team members collaborate globally to deliver innovative solutions and strong customer partnerships. To learn more about the organization and its offerings, visit www.riskonnect.com

A SNAPSHOT OF YOUR ROLE

As a Customer Success Manager, you'll be the primary point of contact for a portfolio of Riskonnect clients — driving adoption, managing renewals, and spotting growth opportunities. You'll turn data-driven insight into stronger relationships and help every client get more value out of their investment in Riskonnect.

WHAT YOU'LL DO

Client Health & Adoption

• Ensure good customer health across your client book
• Execute ongoing adoption improvement plans (onboarding, web training, email campaigns, etc.)
• Understand, document, and monitor customer outcomes
• Recommend and coordinate lifecycle improvements
• Manage client renewals and build strategies to retain and grow accounts
• Identify upsell and cross-sell opportunities
• Partner with Account Executives for QBRs and growth strategies

Relationship & Stakeholder Management

• Maintain regular contact with key stakeholders; schedule stewardship meetings
• Map stakeholders to personas and tailor engagement accordingly
• Translate client needs into actionable solutions across the organization
• Drive resolution of identified issues and elevate when necessary
• Execute corrective action plans for at-risk customers
• Track and report on results from action plans
• Manage feature request feedback loop
• Collaborate with Success Consultants on client requests and attend status meetings

Stay informed on Riskonnect products and industry trends

A BIT ABOUT YOU

Must-Haves

• 5+ years in a customer-facing role within Enterprise
• Software or SaaS
• Proven ability to track and organize action items across 20-30 enterprise clients
• Skilled in managing stakeholder relationships using remote/virtual tools
• Ability to analyze customer behavior and recommend adoption strategies
• Strong written and verbal communication skills, with sound judgment and decision-making

Good-to-Haves

• 5+ years of experience in the Insurance or Saas industry
• Analytical, process-oriented approach to managing a client portfolio
• Prior exposure to risk management, compliance, or GRC platforms