Client Success & Growth Manager

Hammerjack Pty Ltd; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

Riskonnect is seeking a Customer Success Manager to serve as the primary point of contact for a portfolio of clients, ensuring satisfaction and driving value. You will execute adoption plans, manage renewals, and identify upsell opportunities while building strong relationships with decision-makers.

You will deliver data-driven insights and help clients maximize their investment in Riskonnect's solutions, maintaining regular engagement with stakeholders and guiding adoption initiatives across

Responsibilities

• Ensure good customer health across your client book
• Execute ongoing adoption improvement plans (Onboarding, Web training, Email Campaigns, etc.)
• Manage client renewals and build strategies to retain and grow accounts
• Maintain regular contact with key stakeholders; schedule stewardship meetings

Job description

Riskonnect is seeking a Customer Success Manager to serve as the primary point of contact for a portfolio of clients, ensuring satisfaction and driving value. You will execute adoption plans, manage renewals, and identify upsell opportunities while building strong relationships with decision-makers.

You will deliver data-driven insights and help clients maximize their investment in Riskonnect's solutions, maintaining regular engagement with stakeholders and guiding adoption initiatives across