Senior Enterprise Customer Success Manager

Acquire

Pasig

On-site

PHP 1,000,000 - 1,400,000

Full time

14 days+

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Job summary

Acquire in Pasig City is seeking a Customer Success Manager to safeguard client health, drive adoption, and manage renewals across a portfolio of enterprise software clients. You will coordinate with success consultants and account executives to deliver value, gather feedback, and align cross-functional teams on client outcomes.

The role requires strong communication, problem solving, and relationship-building skills with at least 5 years in enterprise software.

Qualifications

5+ years of experience in a customer-facing role in enterprise software.
Familiar with MS Office and/or Google Suite.
Ability to track and organize action items across 20-30 enterprise software clients.
Strong communication and relationship-building skills.
Analytical and process-oriented mindset.

Responsibilities

Ensure good customer health of client book.
Execute adoption improvement plans (Onboarding, Web training, Email Campaigns).
Manage client renewals and schedule stewardship meetings.
Maintain regular contact with key decision makers and stakeholders.
Collaborate with success consultants on day-to-day requests and status meetings.
Articulate client needs and coordinate across the firm to propose solutions.
Identify upsell and cross-sell opportunities and map stakeholders to personas.
Partner with Account Executives during Quarterly Business Reviews to create client growth strategy.