Enterprise Employer Success & Accounts Lead (Night Shift)

Tiger Ux; Taguig; On-site; PHP 500,000 - 700,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allowance

Leave Conversion Benefit

Performance Reviews

Government Mandated Benefits

HMO + 2 Dependents (Effective Day 1)

10% Night Differential

Job summary

Tiger Ux is seeking an Employer Success Specialist to support enterprise employer accounts, drive platform adoption, and ensure successful hiring outcomes. The role focuses on managing relationships, conducting reviews, and maintaining high client satisfaction across a fast-paced startup environment.

Work is on-site in a fast-growing setting with responsibilities spanning CRM upkeep, KPI monitoring, and cross-functional collaboration to deliver exceptional service to US-based and international

Qualifications

• Bachelor's degree preferred (or equivalent experience).
• 4+ years in Customer Success, Account Management, or related field.
• Excellent spoken English for client-facing interactions and stakeholder discussions.
• Experience managing employer/client relationships, account health, and hiring metrics.
• Exposure to US-based clients is a plus.

Responsibilities

• Manage assigned enterprise employer accounts and establish trusted client relationships.
• Conduct regular business reviews and monitor employer satisfaction.
• Support client retention and successful hiring outcomes.
• Monitor account health, hiring performance, and KPIs.
• Address hiring bottlenecks and drive platform adoption and process improvements.
• Maintain accurate CRM and account records.
• Collaborate with Enterprise Employers, Hiring Managers, Sales, Career Support, Product, and Operations teams to ensure seamless service delivery.

Skills

Client management

Relationship building

Problem solving

Organizational skills

Prioritization

CRM experience

Stakeholder collaboration

Education

Bachelor's degree preferred

Tools

CRM software

Job description

Tiger Ux is seeking an Employer Success Specialist to support enterprise employer accounts, drive platform adoption, and ensure successful hiring outcomes. The role focuses on managing relationships, conducting reviews, and maintaining high client satisfaction across a fast-paced startup environment.

Work is on-site in a fast-growing setting with responsibilities spanning CRM upkeep, KPI monitoring, and cross-functional collaboration to deliver exceptional service to US-based and international