Employer Success Specialist – Account Management

TIGERUX GLOBAL MANAGEMENT INC; Malolos; On-site; PHP 502,000 - 725,000; Full time

Benefits offered by this job

Transportation allowance

Rice allowance

Leave conversion

Performance reviews

Government mandated benefits

HMO + 2 dependents

Night differential 10%

Job summary

HireMe.ph is seeking an Employer Success Specialist to manage enterprise employer accounts, drive platform adoption, and ensure successful hiring outcomes. You will conduct regular business reviews, monitor satisfaction, and collaborate with Sales, Product, and Operations to deliver exceptional service.

You will monitor account health, address hiring bottlenecks, and maintain accurate CRM records while managing multiple priorities in a fast-growing environment.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 4+ years in Customer Success, Account Management, or related roles.
• Excellent spoken English for client-facing interactions.
• Strong client management, problem-solving, and multi-priority organization.
• Experience managing employer relationships and hiring metrics.
• Thrives in fast-paced startup environments.
• CRM experience; exposure to US-based clients preferred.
• Proven cross-functional collaboration and process improvement.
• Experience scaling new accounts, campaigns, or processes.
• Ability to drive adoption and deliver positive client outcomes.

Responsibilities

• Manage assigned enterprise employer accounts and establish trusted client relationships.
• Conduct regular business reviews and monitor employer satisfaction.
• Support client retention and successful hiring outcomes.
• Monitor account health, hiring performance, and KPIs.
• Address hiring bottlenecks, coordinate issue resolution, and support platform adoption and process improvements.
• Maintain accurate CRM and account records.
• Collaborate with Enterprise Employers, Hiring Managers, Sales, Career Support, Product, and Operations teams to ensure seamless service delivery and positive client outcomes.

Skills

Customer success

Account management

English communication

Client relationship management

Problem solving

Education

Bachelor's degree preferred

Job description

The Employer Success Specialist supports enterprise employer accounts by driving platform adoption, managing relationships, resolving challenges, and ensuring successful hiring outcomes.

Employer Success & Account Management

• Manage assigned enterprise employer accounts and establish trusted client relationships.
• Conduct regular business reviews and monitor employer satisfaction.
• Support client retention and successful hiring outcomes.

Operations & Process Excellence

• Monitor account health, hiring performance, and key performance indicators (KPIs).
• Address hiring bottlenecks, coordinate issue resolution, and support platform adoption and process improvements.
• Maintain accurate CRM and account records.

Stakeholder Collaboration

• Collaborate with Enterprise Employers, Hiring Managers, Sales, Career Support, Product, and Operations teams to ensure seamless service delivery, operational excellence, and positive client outcomes.

Required Qualifications

• Bachelor's degree preferred (or equivalent experience).
• At least 4 years of experience in Customer Success, Account Management, Client Services, BPO Operations, or a related field.
• Excellent spoken English, with confidence in client-facing interactions and stakeholder discussions.
• Strong client management, problem-solving, and organizational skills, with the ability to manage multiple priorities and drive successful outcomes.
• Experience managing employer/client relationships, account health, and hiring success metrics.
• Ability to thrive in a fast-paced, high-growth startup environment.
• CRM experience and exposure to supporting US-based clients preferred.
• Proven ability to collaborate across teams, manage operational workflows, and maintain high client satisfaction.
• Proven experience in scaling new accounts, campaigns, or operational processes from the ground up.
• Demonstrated success in leading process improvement and business implementation initiatives.

Perks & Benefits

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential

Work Schedule/Setup: Monday to Friday, night shift (DST Dependent)

Employment Type: Full-time

Work Location: On-site, BGC, Taguig City, Philippines