Enterprise Customer Success Specialist - US Night Shift

WHR Global Consulting; Philippines; On-site; PHP 400,000 - 600,000; Full time

Job summary

WHR Global Consulting in Taguig, Philippines, is seeking a Customer Success Specialist to support enterprise employer accounts across the hiring journey. The role operates on US EST night shifts and requires 3-5 years of experience, a Bachelor’s degree, and a full-time on-site setup.

The specialist will drive platform adoption, manage client relationships, resolve operational challenges, and ensure successful hiring outcomes, owning account health and employer satisfaction within defined

Qualifications

• 4+ years of experience in Customer Success, Account Management, Client Services, or related fields.
• Strong English communication skills with the ability to engage with business stakeholders.
• Ability to identify client needs, resolve issues, and drive successful outcomes.

Responsibilities

• Serve as primary point of contact for assigned employer accounts.
• Build and maintain relationships with employers and stakeholders.
• Conduct regular check-ins and business reviews to understand hiring needs.
• Ensure a positive client experience throughout the hiring process.
• Monitor hiring activity, account performance, and recruitment outcomes.
• Coordinate with internal teams to address employer concerns and hiring challenges.

Skills

Customer Success

Account Management

Client Services

BPO Operations

English Communication

Education

Bachelor's degree

Job description

WHR Global Consulting in Taguig, Philippines, is seeking a Customer Success Specialist to support enterprise employer accounts across the hiring journey. The role operates on US EST night shifts and requires 3-5 years of experience, a Bachelor’s degree, and a full-time on-site setup.

The specialist will drive platform adoption, manage client relationships, resolve operational challenges, and ensure successful hiring outcomes, owning account health and employer satisfaction within defined