Enterprise Employer Success Lead (Night Shift)

John Clements Recruitment, Inc.; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

HMO coverage

Leave credits

13th-month pay

SSS/Pag-IBIG/PhilHealth

Job summary

John Clements Recruitment, Inc. is seeking an Employer Success Specialist (Enterprise) for its Japanese BPO operations in Taguig.

The role focuses on managing enterprise employer accounts, driving platform adoption, and delivering successful hiring outcomes in a fast-paced startup environment. The ideal candidate will have 4+ years in customer success or related fields, excellent English communication, and a track record of cross-functional collaboration to resolve issues and improve processes.

Qualifications

• Bachelor's Degree preferred (or equivalent experience)
• 4+ years in Customer Success, Account Management, Client Services, BPO Operations, or related field
• Excellent spoken English with client-facing and stakeholder discussions
• Proven ability to identify client needs, resolve issues proactively, and drive successful outcomes
• Strong organization and project coordination skills with the ability to manage multiple priorities
• Experience managing employer/client relationships, account health, and hiring success metrics
• CRM experience and experience supporting US clients preferred
• Proven ability to collaborate cross-functionally, manage operational workflows, and ensure high client satisfaction
• Proven experience establishing or scaling new accounts, campaigns, or operational processes from the ground up
• Demonstrated success in leading process improvement or business implementation projects

Responsibilities

• Serve as a primary point of contact for assigned employer accounts
• Build and maintain strong relationships with employers and key stakeholders
• Conduct regular check-ins and business reviews to understand hiring needs and challenges
• Ensure a positive client experience throughout the hiring process
• Monitor hiring activity, account performance, and recruitment outcomes
• Identify hiring bottlenecks and recommend solutions to improve results
• Support employers in maximizing the value of the platform and available services
• Drive employer retention through proactive engagement and problem resolution
• Coordinate with internal teams to address employer concerns and hiring challenges
• Escalate operational issues and follow through on resolution
• Support onboarding, implementation, and adoption of new processes or platform features
• Ensure accurate documentation and account management records
• Maintain accurate records across tools and systems
• Track employer engagement, hiring outcomes, and follow-up activities
• Adhere to quality, productivity, and service standards
• Partner with Enterprise Employers, Hiring Managers, Sales, Career Support, Product, and Operations teams to ensure seamless service delivery
• This role operates in a fast-paced startup environment that requires adaptability, initiative, and collaboration

Skills

Client relationship management

Account management

Stakeholder communication

Project coordination

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

John Clements Recruitment, Inc. is seeking an Employer Success Specialist (Enterprise) for its Japanese BPO operations in Taguig.

The role focuses on managing enterprise employer accounts, driving platform adoption, and delivering successful hiring outcomes in a fast-paced startup environment. The ideal candidate will have 4+ years in customer success or related fields, excellent English communication, and a track record of cross-functional collaboration to resolve issues and improve processes.