Employer Success Specialist

TigerUX; Taguig; On-site; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allocation

Sales Incentives

Leave Conversion Benefit

Performance Reviews

Government Mandated Benefits

HMO + 2 Dependents (Effective Day 1)

Job summary

TigerUX is seeking an experienced Customer Success / Account Manager to oversee enterprise employer accounts. You will build trusted relationships, conduct reviews, and drive retention to achieve successful hiring outcomes.

You will monitor account health, resolve bottlenecks, and coordinate cross-functional support to ensure high client satisfaction while maintaining accurate CRM records in a fast-paced startup environment.

Qualifications

• Bachelor's degree preferred (or equivalent experience).
• 4+ years in Customer Success, Account Management, Client Services, or related field.
• Excellent spoken English for client-facing interactions.
• Strong client management, problem-solving, and organizational skills.
• Experience managing employer/client relationships, account health, and hiring metrics.
• Experience scaling new accounts or operational processes in a fast-growth startup.

Responsibilities

• Manage assigned enterprise employer accounts and build trusted client relationships.
• Conduct regular business reviews and monitor employer satisfaction.
• Drive client retention and successful hiring outcomes.
• Monitor account health, hiring performance, and KPIs.
• Resolve hiring bottlenecks and coordinate cross-functional issue resolution.
• Maintain accurate CRM and account records.
• Partner with Enterprise Employers, Hiring Managers, Sales, Career Support, Product, and Operations teams to ensure seamless service delivery and positive client outcomes.

Skills

Client relationship management

English communication

Problem solving

Organizational skills

Stakeholder collaboration

Education

Bachelor's degree preferred

Tools

CRM experience

Job description

• Manage assigned enterprise employer accounts and build trusted client relationships.
• Conduct regular business reviews and monitor employer satisfaction.
• Drive client retention and successful hiring outcomes.

Responsibilities

Employer Success & Account Management

• Manage assigned enterprise employer accounts and build trusted client relationships.
• Conduct regular business reviews and monitor employer satisfaction.
• Drive client retention and successful hiring outcomes.

Operations & Process Excellence

• Monitor account health, hiring performance, and KPIs.
• Resolve hiring bottlenecks, coordinate cross-functional issue resolution, and support platform adoption and process improvements.
• Maintain accurate CRM and account records.

Stakeholder Collaboration

• Partner with Enterprise Employers, Hiring Managers, Sales, Career Support, Product, and Operations teams to ensure seamless service delivery, operational excellence, and positive client outcomes.

Qualifications

• Bachelor's degree preferred (or equivalent experience).
• At least 4 years of experience in Customer Success, Account Management, Client Services, BPO Operations, or a related field.
• Excellent spoken English, with confidence in client-facing interactions and stakeholder discussions.
• Strong client management, problem-solving, and organizational skills, with the ability to manage multiple priorities and drive successful outcomes.
• Experience managing employer/client relationships, account health, and hiring success metrics.
• Ability to thrive in a fast-paced, high-growth startup environment.
• CRM experience and exposure to supporting US‑based clients preferred.
• Proven ability to collaborate across teams, manage operational workflows, and maintain high client satisfaction.
• Proven experience in scaling new accounts, campaigns, or operational processes from the ground up.
• Demonstrated success in leading process improvement and business implementation initiatives.

WORK SET-UP

• Monday – Friday | Night Shift (DST Dependent)

Benefits

• Transportation Allowance
• Rice Allowance
• Sales Incentives
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)