Enterprise Employer Success & Accounts Manager

TigerUX; Taguig; On-site; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allocation

Sales Incentives

Leave Conversion Benefit

Performance Reviews

Government Mandated Benefits

HMO + 2 Dependents (Effective Day 1)

Job summary

TigerUX is seeking an experienced Customer Success / Account Manager to oversee enterprise employer accounts. You will build trusted relationships, conduct reviews, and drive retention to achieve successful hiring outcomes.

You will monitor account health, resolve bottlenecks, and coordinate cross-functional support to ensure high client satisfaction while maintaining accurate CRM records in a fast-paced startup environment.

Qualifications

• Bachelor's degree preferred (or equivalent experience).
• 4+ years in Customer Success, Account Management, Client Services, or related field.
• Excellent spoken English for client-facing interactions.
• Strong client management, problem-solving, and organizational skills.
• Experience managing employer/client relationships, account health, and hiring metrics.
• Experience scaling new accounts or operational processes in a fast-growth startup.

Responsibilities

• Manage assigned enterprise employer accounts and build trusted client relationships.
• Conduct regular business reviews and monitor employer satisfaction.
• Drive client retention and successful hiring outcomes.
• Monitor account health, hiring performance, and KPIs.
• Resolve hiring bottlenecks and coordinate cross-functional issue resolution.
• Maintain accurate CRM and account records.
• Partner with Enterprise Employers, Hiring Managers, Sales, Career Support, Product, and Operations teams to ensure seamless service delivery and positive client outcomes.

Skills

Client relationship management

English communication

Problem solving

Organizational skills

Stakeholder collaboration

Education

Bachelor's degree preferred

Tools

CRM experience

Job description

TigerUX is seeking an experienced Customer Success / Account Manager to oversee enterprise employer accounts. You will build trusted relationships, conduct reviews, and drive retention to achieve successful hiring outcomes.

You will monitor account health, resolve bottlenecks, and coordinate cross-functional support to ensure high client satisfaction while maintaining accurate CRM records in a fast-paced startup environment.