Engineer

Movate, Inc.; Antipolo; On-site; PHP 167,000 - 279,000; Full time

Job summary

Movate, Inc. is seeking a Customer Service Representative to handle customer queries through voice and non-voice channels, listening attentively and communicating clearly to ensure satisfaction.

You will identify needs by asking relevant questions and follow established processes to deliver timely resolutions. With 0-1+ years in customer service and a High School Diploma, you must be organized, detail-oriented, and able to update customer information while collaborating with teams to provide a

Qualifications

• Excellent written and verbal communication skills.
• Strong time management and ability to handle high volumes.
• Organized and detail-oriented with focus on customer service.
• Willingness to work night/morning shifts, weekends and holidays.

Responsibilities

• Handle customer queries/issues through voice and/non-voice channels.
• Identify and assess customer needs by listening and asking questions.
• Document interactions, actions taken and resolutions provided.
• Update customer accounts and profiles as required to maintain accuracy.
• Collaborate with team and other departments to ensure a seamless customer experience.
• Meet or exceed performance goals such as quality scores and customer satisfaction.

Skills

Communication skills

Time management

Organized & detail-oriented

Flexibility for 24/7 shifts

Enthusiastic attitude to learn

Education

High School Diploma

Job description

Job title : Customer Service Representative

Education: High School Diploma

Experience: 0-1+ years of experience in Customer Service Role

Summary

• Handle customer queries/issues through voice and/or non-voice transactions, demonstrating attentive listening and effective communication skills to ensure customer satisfaction.
• Identify and assess customer needs by actively listening and asking relevant questions, following established processes and guidelines to provide accurate and timely resolutions.
• Maintain necessary documentation of each interaction with customers, ensuring accurate recording of details, actions taken, and resolutions provided.
• Update customer accounts and profiles as required, ensuring accurate and up-to-date information is maintained to support efficient and personalized customer service.

Roles and Responsibilities

• Acquire and maintain a comprehensive understanding of the company’s products, processes, and policies, enabling you to provide accurate and relevant information to customers.
• Collaborate effectively with team members and other departments to ensure seamless customer experience and prompt resolution of customer issues.
• Meet or exceed assigned performance goals, including but not limited to quality scores, customer satisfaction ratings,and adherence to schedules
• Continuously strive to enhance product knowledge and customer service skills through ongoing training and learning opportunities.

Required Skills

• At least 6 months of professional customer service experience
• Flexibility to work any hours between night or morning shifts and during weekends and holidays
• High School diploma (or equivalent)
• Must be organized and detail-oriented with a strong focus on providing superior Customer Service.
• Excellent written and verbal communication skills, capable of explaining technical issues in a comprehensive manner
• Strong time management skills that enable you to perform and deliver results with high work volumes.
• A flexible team player who is willing to do ad-hoc tasks, quickly shift work priorities, and take on additional tasks as needed.
• Enthusiastic and positive attitude, with a strong desire to learn all aspects of the business.
• Must be able and willing to operate in a 24/7 shift work environment.

Desired Skills

• Strong command of the English language
• Ability to efficiently multitasking
• Previous phone, chat, and email experience preferred.
• Fast and accurate typing
• Self-motivated
• Basic computer knowledge
• Aptitude for learning, understanding, and conveying services to members.