Hybrid Energy Customer Experience Specialist

Accenture in the Philippines; Quezon City; Hybrid; PHP 240,000 - 300,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service New Associate to provide end-to-end support via phone and email. The role focuses on energy-related queries, billing matters, and product changes, delivering a positive customer experience.

Responsibilities include handling inquiries across gas, electric, solar, and broadband, while identifying improvements to reduce inflow and enhance satisfaction. Hybrid work location is Taguig/Uptown Bonifacio.

Qualifications

• Experience handling inbound/outbound calls and emails.
• Strong communication and problem-solving abilities.
• Ability to manage multiple inquiries with empathy.

Responsibilities

• Provide end-to-end customer support by phone and email.
• Handle billing, payments, and account maintenance inquiries.
• Respond to inquiries across gas, electricity, solar and broadband products.
• Identify process improvements to提升 customer experience.
• Aim for first-contact resolution and guide customers to self-serve options.
• Ensure compliance with regulatory requirements and internal policies.
• Operate in a hybrid setup with shifts from Taguig, Uptown Bonifacio Tower 3.

Skills

Customer service

Phone support

Email support

Problem solving

Tools

CRM software

Job description

Accenture in the Philippines is seeking a Customer Service New Associate to provide end-to-end support via phone and email. The role focuses on energy-related queries, billing matters, and product changes, delivering a positive customer experience.

Responsibilities include handling inquiries across gas, electric, solar, and broadband, while identifying improvements to reduce inflow and enhance satisfaction. Hybrid work location is Taguig/Uptown Bonifacio.