End-to-End Order Specialist (SAP/EDI Expert)

Monde Nissin Corporation; Carmen; On-site; PHP 260,000 - 420,000; Full time

Job summary

Monde Nissin Corporation is seeking a Customer Service Specialist in Cavite to manage end-to-end order processing, ensuring completeness, accuracy, and timeliness. The role acts as the main contact from order entry to delivery, strengthening internal and external customer relationships.

The ideal candidate will demonstrate strong communication, a high service orientation, and the ability to work both in a team and independently, with familiarity in SAP systems preferred.

Qualifications

• Good oral and written communications.
• High customer service orientation.
• Ability to work effectively in a team and independently.
• Familiarity with SAP (preferred).
• Speed and accuracy in data processing.
• Ability to handle multiple tasks without sacrificing quality.

Responsibilities

• Obtain orders via channels and provide timely order acceptance and processing.
• Coordinate with customers and sales team on reviewing and validating documentation.
• Monitor order acceptance, processing, and delivery fulfillment; manage backlog.
• Prepare order reports.
• Handle customer complaints professionally and objectively.
• Demonstrate proficiency in SAP and Web PO systems for order processing.
• Use SAP transaction codes for logistics functions and inventory/sales queries.
• Ensure accurate data processing and correct sourcing of orders.
• Provide feedback to Sales or customers regarding fulfillment concerns.
• Provide customers with full and on-time requirements (DIFOT).
• Measure order fill rate and customer service level per account.

Skills

Customer service orientation

Teamwork

Effective communications

Data processing speed

Multitasking

Tools

SAP SD proficiency

Job description

Monde Nissin Corporation is seeking a Customer Service Specialist in Cavite to manage end-to-end order processing, ensuring completeness, accuracy, and timeliness. The role acts as the main contact from order entry to delivery, strengthening internal and external customer relationships.

The ideal candidate will demonstrate strong communication, a high service orientation, and the ability to work both in a team and independently, with familiarity in SAP systems preferred.