Order Fulfillment Specialist - End-to-End SAP Expert

Monde Nissin Corporation; Santa Rosa; On-site; PHP 350,000 - 500,000; Full time

Job summary

Monde Nissin Corporation is seeking a Customer Service Specialist in Laguna to manage end-to-end order processing from receipt to delivery. You will act as the main contact for orders, ensuring accuracy, timeliness, and optimal service levels while coordinating with sales and logistics teams.

The role requires strong communication, a proactive customer service mindset, and the ability to work well in a team as well as independently.

Qualifications

• Strong written and verbal communication skills.
• High customer service orientation and responsiveness.
• Ability to work both in a team and independently.
• Computer literate with familiarity in SAP and order processing systems.

Responsibilities

• Receive and process customer orders with completeness and accuracy.
• Coordinate with sales on order documentation and PO validation.
• Monitor order status from acceptance to fulfillment and DIFOT.
• Prepare order reports and address customer inquiries professionally.
• Utilize SAP SD module and related SAP transactions for order processing.
• Provide timely feedback to Sales on fulfillment concerns and discrepancies.
• Maintain data accuracy and proper sourcing of orders.

Skills

Customer service

SAP proficiency

Data processing

Teamwork

Communication

Tools

SAP

EDI

WebPO/EPO

Job description

Monde Nissin Corporation is seeking a Customer Service Specialist in Laguna to manage end-to-end order processing from receipt to delivery. You will act as the main contact for orders, ensuring accuracy, timeliness, and optimal service levels while coordinating with sales and logistics teams.

The role requires strong communication, a proactive customer service mindset, and the ability to work well in a team as well as independently.