Customer Service Specialist

Monde Nissin Corporation; Carmen; On-site; PHP 260,000 - 420,000; Full time

Job summary

Monde Nissin Corporation is seeking a Customer Service Specialist in Cavite to manage end-to-end order processing, ensuring completeness, accuracy, and timeliness. The role acts as the main contact from order entry to delivery, strengthening internal and external customer relationships.

The ideal candidate will demonstrate strong communication, a high service orientation, and the ability to work both in a team and independently, with familiarity in SAP systems preferred.

Qualifications

• Good oral and written communications.
• High customer service orientation.
• Ability to work effectively in a team and independently.
• Familiarity with SAP (preferred).
• Speed and accuracy in data processing.
• Ability to handle multiple tasks without sacrificing quality.

Responsibilities

• Obtain orders via channels and provide timely order acceptance and processing.
• Coordinate with customers and sales team on reviewing and validating documentation.
• Monitor order acceptance, processing, and delivery fulfillment; manage backlog.
• Prepare order reports.
• Handle customer complaints professionally and objectively.
• Demonstrate proficiency in SAP and Web PO systems for order processing.
• Use SAP transaction codes for logistics functions and inventory/sales queries.
• Ensure accurate data processing and correct sourcing of orders.
• Provide feedback to Sales or customers regarding fulfillment concerns.
• Provide customers with full and on-time requirements (DIFOT).
• Measure order fill rate and customer service level per account.

Skills

Customer service orientation

Teamwork

Effective communications

Data processing speed

Multitasking

Tools

SAP SD proficiency

Job description

About The Role

Customer Service Specialist is mainly focused in managing customer orders, which involves completeness, accuracy, and timeliness in processing of purchase orders. Customer Service Specialist serves as the point of contact from order processing to receiving of orders by our customers, an end-to-end process ensuring achievement of optimum Customer Service Level and Cost to Serve. The function also involves developing good and effective work relationship with its internal and external customers.

Key responsibilities

• Obtain orders via EDI, WebPO/EPO and provide timely order acceptance, processing orders based on corporate policies and procedures
• Coordinate with customers and sales account team on reviewing and validating customer documentation such as PO attachment
• Monitor order acceptance/processed and unserved, including backlog management and delivery fulfillment
• Prepare order reports
• Handle customer complaints professionally and objectively, focusing on understanding customer needs
• Demonstrate proficiency in SAP and Web PO Systems, specifically Sales Distribution (SD) Order processing module
• Use relevant SAP transaction codes for logistics functions such as inventory transactions and sales query reports
• Complete data processing with accuracy and correct sourcing of orders
• Provide immediate feedback and coordinate professionally to Sales or directly with the Customer regarding fulfillment concerns
• Provide customers with their requirements in full and on time (DIFOT - Delivery in Full & On-Time)
• Measure Order Fill Rate and Customer Service Level per account or chain aligned with customer metrics
• Provide accurate data to measure customer service level per chain aligned with customer metrics

About You

• Good oral and written communications
• High customer service orientation
• Ability to work effectively in a team and independently
• Computer literate with familiarity on SAP proficiency (preferred)
• Speed and experience in data processing
• Ability to handle multiple tasks without sacrificing quality