Customer Success Associate – Client Relations & Hiring Support

Tiger Ux; Taguig; On-site; PHP 558,000 - 837,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allowance

Leave Conversion Benefit

Performance Reviews

Sales Incentive

Government Mandated Benefits

HMO + 2 Dependents (Effective Day 1)

10% Night Differential

Job summary

Tiger Ux, in Taguig, Philippines, seeks a Customer Success Associate to manage employer client portfolios, provide consultative support, negotiate terms, and coordinate actions to improve hiring outcomes and strengthen long-term client relationships.

You will guide clients in using the platform, optimize job postings, monitor activity, and drive renewals while maintaining proactive, high-quality service on-site at BGC, Taguig City.

Qualifications

• 4+ years of experience in customer success, account management, business development, recruitment operations, or high-volume contact center environments.
• Proven negotiation skills with pricing, renewals, service commitments, and client concerns.
• Consultative and sales-oriented mindset to identify client needs and drive actions.
• Strong ability to manage multiple employer accounts and follow-ups in a fast-paced setting.

Responsibilities

• Develop and maintain strong, trust-based relationships with employer clients.
• Proactively assist clients in achieving successful hiring outcomes.
• Assist clients in optimizing job postings to attract qualified applicants.
• Guide clients in using the platform and available tools effectively.
• Maintain consistent communication and handle renewal, pricing, and service discussions.
• Monitor hiring activity and ensure timely, quality outcomes.

Skills

Customer success

Account management

Negotiation

Sales-oriented

Multitasking

English communication

Job description

The Customer Success Associate oversees a portfolio of employer clients, offering consultative support, negotiation, and coordination to improve hiring outcomes and strengthen long-term client relationships.

Role Overview

Employer Success & Support

• Develop and maintain strong, trust-based relationships with employer clients.
• Proactively assist clients in achieving successful hiring outcomes.
• Understand client needs and suggest appropriate solutions.
• Guide clients in using the platform and available tools effectively.
• Clearly explain processes, requirements, and recommendations.

Job Posting & Applicant Optimization

• Assist clients in optimizing job postings to attract qualified applicants.
• Use available data to identify ways to improve applicant quality and engagement.
• Recommend strategies to improve candidate engagement and conversion, including relevant paid options.
• Help clients maximize the value of their job postings and identify opportunities for increased usage.
• Monitor hiring activity and proactively address areas that need attention.

Client Engagement, Negotiation & Retention

• Maintain consistent and proactive communication with employer clients.
• Respond promptly to concerns, hiring activity, and pending action items.
• Handle renewal, pricing, and service commitment discussions professionally.
• Identify opportunities to improve client engagement, retention, and account value.
• Encourage continued platform usage, renewals, and long-term client relationships.
• Escalate complex issues when needed while maintaining ownership of the client relationship.

Execution & System Discipline

• Keep accurate and timely records of client interactions, activities, and outcomes.
• Monitor client engagement, follow-ups, and action items using available systems.
• Use data and client interactions to support proactive customer success activities.
• Meet established quality, productivity, and turnaround standards.
• Follow established Customer Success workflows while applying sound judgment.

Required Qualifications

• 4+ years of experience in customer success, account management, business development, recruitment operations, or high-volume contact center environments, with proven ownership of client relationships and outcomes.
• Proven negotiation skills, with the ability to handle pricing, renewals, service commitments, and client concerns confidently and diplomatically.
• Consultative and sales-oriented mindset, with the ability to identify client needs, recommend solutions, and drive actions, upgrades, or expanded usage.
• Strong ability to manage multiple employer accounts, priorities, and follow-ups simultaneously in a fast-paced environment.
• Strong English communication and client-facing skills, with the confidence to lead conversations, follow-ups, and challenging client discussions.
• Comfortable using systems, tools, and data to monitor activities, identify opportunities, and drive client outcomes.
• Strong attention to detail and consistent follow-through.
• Self-driven and proactive, with the ability to take initiative and make sound decisions within established processes.

Perks & Benefits

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Sales Incentive
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential

Work Schedule/Setup: Monday to Friday, night shift (DST Dependent)
Employment Type: Full-time
Work Location: On-site, BGC, Taguig City, Philippines