Employer Success Lead — Philippines Launch

Talentio; Taguig; On-site; PHP 1,563,000 - 2,188,000; Full time

Job summary

Medley, Inc is launching its first operations in the Philippines and seeks a Group Manager of Employer Success to lead a 5–15 person team and drive on-time placements, employer satisfaction, and scalable processes.

You will partner with Sales, refine job descriptions, and implement data-driven improvements using Medley systems, while building a culture focused on helping employers find the right candidates.

Qualifications

• 5+ years working in a call center and/or customer care operation.
• 2+ years as a manager in a call center and/or customer care operation.
• Demonstrated experience managing a team of 5 - 15 employees which may include management of managers scope.
• Demonstrated experience of driving customer and employee satisfaction.
• Proficiency in using Excel or Google Sheets.

Responsibilities

• Foster an environment which uses metrics to manage the business and deliver results for our job seekers and employers. This includes successful placements, length of recruitment and contact reason codes.
• Measure Employer loyalty and repeat posting by employers.
• Work closely with the Sales organization to attract and support employers.
• Create processes which provide insight into the voice of the Employers as well as your employee(s).
• Lead by example and action an inclusive work environment.
• Manage a team of 5 – 15 employees, which may include Manager of Managers scope.
• Promote a culture of continuous improvement to deliver operational efficiencies.
• Specifically, you will be a key component to build the Voice of Employer program as to their friction, stalled progress, application and impediments to placement within the US marketplace.

Skills

Call center / customer care experience

Managerial experience

Team leadership 5-15

Customer & employee satisfaction focus

Tools

Excel

Google Sheets

Job description

Medley, Inc is launching its first operations in the Philippines and seeks a Group Manager of Employer Success to lead a 5–15 person team and drive on-time placements, employer satisfaction, and scalable processes.

You will partner with Sales, refine job descriptions, and implement data-driven improvements using Medley systems, while building a culture focused on helping employers find the right candidates.