Employee Relations Specialist

Billease; Manila; On-site; PHP 420,000 - 720,000; Full time

Job summary

Billease is seeking an Employee Relations Specialist to support a fair and compliant work environment in the Philippines. You will assist in handling employee relations cases, conduct initial fact-finding, and prepare related notices while ensuring due process and proper documentation.

The role involves collaboration with managers, participation in hearings when needed, and maintaining organized records with attention to confidentiality and compliance.

Qualifications

• Bachelor's degree in HR, psychology, business, or related field.
• Fresh graduates welcome; internship in HR is a plus.
• Understanding of labor standards and due process.
• Strong documentation, organization, and coordination skills.
• Proficient in Google Workspace and eager to learn HR systems.
• Ability to handle confidential matters professionally.

Responsibilities

• Assist in handling employee relations cases including misconduct and policy violations.
• Conduct initial fact-finding and document cases for investigations.
• Prepare NTEs, RTWOs, disciplinary notices, and related documents.
• Ensure compliance with policies, labor standards, and due process.
• Maintain confidential employee relations records and case files.
• Support attendance in hearings, conciliation meetings, and labor proceedings.
• Coordinate with managers on disciplinary actions and case handling.
• Provide documentation and timely follow-through of cases.
• Monitor compliance and escalate high-risk cases to HR leadership.
• Maintain trackers and prepare case summaries and reports.

Skills

Documentation

Organization

Coordination

Confidentiality

Google Workspace

Communication

Education

Bachelor's degree in HR, psychology, business administration, or related field

HR internship exposure (fresh graduates welcome)

Tools

HRIS

Job description

Role Purpose

The Employee Relations Specialist exists to support and maintain a fair, compliant, and positive work environment by assisting in handling employee relations concerns, conducting administrative investigations, and ensuring consistent implementation of company policies and disciplinary procedures. This role is responsible for supporting employee case management through proper documentation, due process, and coordination with relevant stakeholders.

Key Responsibilities & Duties

Employee Relations Case Management

• Assist in handling employee relations cases involving misconduct, attendance, behavioral concerns, and policy violations.

• Conduct initial fact-finding, case documentation, and administrative support for investigations.

• Prepare and review NTEs, RTWOs, disciplinary notices, and other ER-related documents.

• Ensure compliance with company policies, labor standards, and due process requirements.

• Maintain organized and confidential employee relations records and case files.

• Assist in preparation of documents and attendance in administrative hearings, conciliation meetings, and labor-related proceedings.

Employee & Management Support

• Serve as a point of contact for employee case-related concerns and policy clarifications.

• Coordinate with managers regarding disciplinary actions, case handling, and employee relations matters.

• Assist in administrative hearings, mediation discussions, and case conferences when necessary.

• Provide support in ensuring proper documentation and timely follow-through of employee cases.

Policy Compliance & Risk Management

• Support monitoring of compliance with company policies and code of conduct standards.

• Identify recurring employee concerns or policy-related risks and escalation appropriately.

• Escalate sensitive or high-risk cases to HR leadership as needed.

• Ensure completeness and accuracy of employee relations documentation for audit readiness.

Data Analytics and Reporting

• Maintain trackers and reports related to employee relations cases and disciplinary actions.

• Assist in monitoring case trends and preparing case summaries or reports.

• Support HR leadership in gathering data and documentation related to employee relations matters.

Qualifications & Competencies

Required Knowledge & Skills

1. Bachelor's degree in Human Resources, Psychology, Business Administration, or related field.

2. Fresh graduates are welcome to apply; experience in HR, employee relations, admin support, or internship exposure is an advantage.

3. Basic understanding of labor standards, due process, and employee relations processes.

4. Strong documentation, organization, and coordination skills.

5. Proficiency in Google Workspace and willingness to learn HR systems/tools.

6. Ability to handle confidential matters professionally.

Core Competencies

1. Good Judgment: Able to assess situations objectively and elevate concerns appropriately.

2. Discretion & Integrity: Handles confidential and sensitive matters professionally.

3. Communication: Communicates clearly and professionally in handling employee cases and documentation.

4. Attention to Detail: Ensures accuracy and completeness in case handling and documentation.

5. Ownership & Accountability: Takes responsibility for assigned tasks and timely follow-through.

6. Stakeholder Coordination: Coordinates effectively with managers and HR teams regarding employee case concerns.

7. Learning Agility: Willing to learn and adapt in a fast-paced HR environment.