Employee & Labor Relations Specialist

Private Advertiser; Muntinlupa; On-site; PHP 420,000 - 780,000; Full time

Job summary

Private Advertiser is seeking an Employee & Labor Relations Specialist in the Philippines to execute end-to-end ER case management across the organization. The role requires handling a high-volume caseload, ensuring compliance with labor laws, and generating HR data reports.

The ideal candidate will have 3+ years of dedicated ER experience, with BPO/call center exposure preferred, and strong English communication for producing audit-ready HR documentation.

Qualifications

• Minimum 3 years of dedicated Employee and Labor Relations experience.
• BPO/Call Center experience strongly preferred.
• Proven ability to manage high-volume ER caseloads.
• Strong written and spoken English; ability to produce audit-ready HR docs.
• Experience with HR systems like Workday, Salesforce, and Google Workspace is a plus.

Responsibilities

• Execute end-to-end ER case management, averaging ~60 cases per month.
• Draft Notices to Explain, Notices of Decision, and investigation summaries.
• Advise supervisors on labor law compliance, discipline, and grievances.
• Conduct conflict mediation and uphold fair labor practices.
• Maintain HR case logs and generate routine analytics and reports.
• Support ER policy/process improvements.

Skills

ER experience

Case management

English communication

Tools

Workday

Salesforce

Google Workspace

Job description

Position Summary

The Employee & Labor Relations Specialist is responsible for executing end-to-end ER case management across the organization. This position requires a candidate skilled in high-volume case resolution, labor compliance, and HR data reporting.

Key Duties & Responsibilities

1. Employee Relations Execution (80%)

   • Manage full lifecycle ER case management, ensuring a high volume of cases (avg. 60 cases/month) are investigated and closed within target timelines.

   • Draft formal documentation, including Notices to Explain (NTE), Notices of Decision (NOD), and investigation summaries.

   • Provide advice and guidance to supervisors and managers regarding labor law compliance, progressive discipline, and grievance handling.

   • Conduct conflict mediation and uphold fair labor practices.

2. Reporting, Systems & Analytics (20%)

   • Maintain accurate logging and documentation of all cases in HR systems.

   • Generate routine case analytics, attrition tracking, and operational trend reports to inform leadership strategy.

   • Support continuous improvement initiatives for ER policies and processes.

Candidate Requirements

• Work Experience: 3+ years of dedicated experience in Employee and Labor Relations. BPO / Call Center industry experience is strongly preferred.

• Case Management: Proven experience managing high-volume caseloads efficiently.

• Communication: Strong command of written and spoken English, particularly in producing legal and audit-ready HR documentation.

• Technical Skills: Familiarity with Workday, Salesforce, and Google Workspace is a strong advantage.