EMPLOYEE RELATIONS MANAGER

Philippine Spring Water Resources, Inc.; Mandaue; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Philippine Spring Water Resources, Inc. is seeking an experienced Employee Relations Manager to lead the company’s ER/IR initiatives, ensuring compliance with Philippine labor laws, fair policy application, and effective resolution of workplace concerns.

You will develop policies, oversee investigations, and coach managers across all plants and branches, while safeguarding confidentiality and integrity in handling sensitive employee matters.

Qualifications

• Bachelor's degree in HR, psychology, business administration, or law.
• 5–8 years HR experience with at least 3–5 years in employee relations, labor relations, or case management.
• Deep understanding of the Philippine Labor Code, DOLE, NLRC procedures, and due process.

Responsibilities

• Lead adherence to Philippine Labor Code, DOLE standards, and statutory reporting.
• Develop and update Code of Conduct; ensure company-wide, consistent application.
• Mediate complex employee disputes and oversee administrative investigations with fairness.
• Manage a centralized case tracking system to analyze ER trends and risks.
• Design capability-building sessions on disciplinary processes and labor laws.
• Act as SME for ER Officers; collaborate with management on labor matters.
• Coordinate with HR, Legal, and OSH to ensure holistic employee wellness and fair practices.

Skills

Employee relations

Labor relations

Mediation

Investigation

Negotiation

Communication

Confidentiality

Education

Bachelor's degree in HR, Psychology, Business Admin, or Law

Job description

We are looking for an experienced Employee Relations Manager who will lead the company’s employee and labor relations initiatives, ensuring compliance with Philippine labor laws, consistent application of company policies, and fair and effective resolution of workplace concerns.

Key Responsibilities:

• Ensure strict adherence to the Philippine Labor Code, DOLE general labor standards, andstatutory reporting (e.g., establishment registrations).
• Develop policies and update the company's Code of Conduct, ensuring it isconsistently applied company-wide, across all plants and branches.
• Mediate complex employee disputes and oversee administrative investigation(handling fact finding proceedings, Notices to Explain, and administrative hearings, except those conductedthrough Legal, with high procedural and substantive fairness).
• Manage a centralized case tracking system to analyze ER trends, identify risk hotspots, andformulate preventative coaching programs for department and branch supervisors and managers aswell as HR Officers handling ER/IR
• Design and facilitate capability-building sessions for supervisors, managers, and HRSupervisors/HR Business Partners regarding disciplinary processes, labor laws, and the handling of grievances.
• Act as the strategic subject matter expert for ER Officers and department managers on workforce engagement, and collaborate with Immediate Superior and management on labor matters
• Work alongside Immediate Superior, HR Team, Legal, OSH (Occupational Safety and Health), to ensure holistic employee wellness and fair work practices

Qualifications:

• Bachelor's degree in Human Resources, Psychology, Business Administration, or Law.
• 5 to 8 years of total HR experience, with at least 3 to 5 years specifically focused on employee relations, labor relations, or case management.
• Deep understanding of the Philippine Labor Code, Department of Labor and Employment (DOLE) regulations, National Labor Relations Commission (NLRC) procedures, and strict adherence to due process (twin-notice rule).
• Proven ability to lead independent workplace investigations, handle grievances, and manage disciplinary actions.
• Strong mediation, negotiation, and crisis management skills to de-escalate sensitive workplace issues.
• Excellent verbal and written communication skills for reviewing, approving and/or drafting notices, administrative decisions, and policies.
• High level of professional integrity, objectivity, and confidentiality when handling sensitive employee matters.