Senior Manager, Employee & Labor Relations

Confidential; Philippines; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Confidential is seeking a Senior Manager, Employee & Labor Relations to lead our ER function for a 1,200-seat customer service operation in the Philippines. You will serve as the site SME on labor law and advise leaders on investigations, discipline, compliance, and risk management.

You will oversee a team of ER Advisors, partnering with operations and HR to promote a positive employee experience, consistent policy application, and compliance across all applicable laws.

Qualifications

• Bachelor's degree in HR, Psychology, Behavioral Science, Labor Relations, Business Administration or related field.
• Minimum of 8 years HR experience with Employee and Labor Relations responsibility.
• Minimum of 5 years in leadership roles managing ER/HR teams.
• Demonstrated expertise in Philippine labor law, investigations, discipline, and compliance.

Responsibilities

• Lead and develop a team of Employee Relations Advisors across the site.
• Ensure consistent ER practices, governance, and service delivery standards.
• Provide coaching on complex cases, investigations, and disciplinary actions.
• Partner with Legal, Compliance, and HR to handle high-risk matters and audits.
• Monitor labor legislation changes and update policies accordingly.
• Prepare reports and insights for leadership; drive process improvements.

Skills

Philippine Labor Law

Employee Relations

Workplace Investigations

Leadership

Stakeholder Management

Policy Compliance

Disciplinary Actions

Communication Skills

Analytical Thinking

Change Management

Education

Bachelor's degree in HR

Job description

The Senior Manager, Employee & Labor Relations is responsible for leading the Employee & Labor Relations function for a 1,200-employee customer service operation. This role serves as the site's subject matter expert on Philippine labor law and provides strategic consultation to leaders on employee relations, workplace investigations, disciplinary action, compliance, and workforce risk management.

The position leads a team of Employee Relations Advisors and partners closely with operational and HR leaders to promote a positive employee experience, ensure consistent application of company policies, and maintain compliance with all applicable labor laws and regulations.

Key Responsibilities

Employee & Labor Relations Leadership

• Lead and develop a team of Employee Relations Advisors responsible for employee relations support across the site.
• Establish and maintain consistent employee relations practices, governance, and service delivery standards.
• Provide coaching and guidance on complex employee cases, workplace investigations, disciplinary actions, and conflict resolution.
• Ensure consistent, fair, and legally compliant application of company policies and procedures.

Labor Law, Compliance & Risk Management

• Serve as the organization's subject matter expert on Philippine labor law and employment regulations.
• Provide guidance to leaders, HR partners, and site leadership on labor law compliance, employee relations matters, and workforce risk.
• Lead or oversee investigations involving misconduct, policy violations, harassment, discrimination, attendance issues, and other employee concerns.
• Partner with Legal, Compliance, and HR leadership on high-risk employee matters, labor disputes, government inquiries, and audits.
• Monitor changes in labor legislation and recommend updates to policies, procedures, and practices as needed.

Business Partnership & Organizational Support

• Partner with operational leaders to address employee relations concerns, performance issues, retention challenges, and organizational changes.
• Coach leaders on effective people management practices and the appropriate handling of employee issues.
• Identify workforce trends, emerging risks, and root causes of employee concerns and recommend proactive solutions.
• Support organizational initiatives that promote employee engagement, inclusion, retention, and a positive work environment.
• Analyze employee relations metrics, employee complaints, disciplinary trends, attrition data, and other workforce indicators.
• Prepare and present reports, insights, and recommendations to leadership.
• Drive continuous improvement in employee relations processes, case management, manager capability, and overall service delivery.

Information Security & Confidentiality

• Ensure the confidentiality, integrity, and availability of information critical to fulfilling business responsibilities.

Competency Requirements

Expert Competency

• Philippine Labor Law & Employment Compliance
• Employee & Labor Relations
• Workplace Investigations
• Communication Skills (Written and Verbal)
• Leadership & Talent Development
• Stakeholder Management
• Business Partnership
• Problem Solving & Analytical Thinking

Strong Working Knowledge

• Employee Engagement
• Performance Management
• Workforce Analytics
• Process Improvement
• Project Management
• Organizational Effectiveness

Education & Experience

Education

• Bachelor's degree in Human Resources, Psychology, Behavioral Science, Labor Relations, Business Administration, or a related field.

Experience

• Minimum of 8 years of progressive HR experience, including significant Employee Relations and Labor Relations responsibility.
• Minimum of 5 years of leadership experience managing Employee Relations, HR Advisors, or HR Business Partner teams.
• Demonstrated expertise in Philippine labor law, workplace investigations, discipline management, and employment compliance.
• Experience supporting large-scale BPO, customer service, shared services, healthcare services, or contact center operations.
• Proven ability to consult and influence senior leaders on complex employee and organizational matters.

Preferred Qualifications

• Experience supporting organizations with 1,000+ employees.
• Experience managing labor-related government inquiries, audits, and dispute resolution.
• Advanced training or certification in labor relations, workplace investigations, or employment law.
• Willing to work onsite in Brigdetowne, Quezon City and midshift schedule

Success Measures

• Consistent and compliant application of labor law and company policies.
• Effective resolution of employee relations cases and investigations.
• Reduction of organizational and legal risk.
• Improved employee experience and retention outcomes.
• Strong partnerships with business leaders and HR stakeholders.
• High-performing Employee Relations team with strong service delivery and case management capabilities.