Employee Relations Associate

Mary Grace Cafe; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Mary Grace Foods seeks an Employee Relations Associate to support the Employee Relations Manager. You will handle disciplinary actions, conduct objective investigations, and maintain confidential case records, while promoting a respectful, values-based work environment.

You will also assist in coaching leaders and implementing engagement initiatives with a focus on ethics and inclusivity. The role requires 2–3 years in employee relations, onsite work at the head office in Paranaque, and

Qualifications

• Bachelor's degree in Psychology, HRM or related field.
• 2–3 years of Employee Relations experience in retail or F&B.

Responsibilities

• Lead and coordinate disciplinary action processes, investigations, and documentation with clear due process.
• Facilitate mediation and conflict resolution between departments or individuals.
• Design and manage commendation and employee reward initiatives with department heads.
• Coach and counsel department heads; deliver coaching workshops and feedback training.
• Collaborate with Cultural and Spiritual Affairs to drive wellbeing and engagement activities.
• Uphold Mary Grace Foods' values, ethics, and confidentiality in all employee relations matters.
• Promote diversity, inclusion, and respectful workplace culture across the organization.
• Adapt plans and priorities to changes and support department goals.

Skills

Conflict resolution

Investigation techniques

Case documentation

Emotional intelligence

Discretion

Education

Bachelor's Degree in Psychology/HRM

Job description

The Employee Relations Associate supports the Employee Relations Manager in executing disciplinary action processes, facilitating conflict resolution, and fostering a culture of accountability and recognition. The role also provides strategic support in coaching, counseling, and employee engagement through cultural and spiritual activities. S/he serves as a key partner to department heads and supervisors in upholding a respectful, values-aligned work environment.

Disciplinary Action Management

• Leads and ensures timely processing of all NTEs reports and audit findings requiring disciplinary action.
• Conducts formal investigations and interviews in coordination with relevant departments to establish facts objectively.
• Drafts and issues disciplinary decision documents with supporting evidence and communicate results to concerned parties.
• Maintains an organized and confidential system for documenting disciplinary cases, sanctions, and resolutions.
• Ensures consistent application of company policies and due process across all departments.

Conflict Resolution and Mediation

• Serves as the primary facilitator for mediation between departments or individuals in conflict.
• Designs and executes intervention strategies to address unresolved or prolonged internal disputes.
• Recommends and supports proactive approaches to prevent conflict escalation.

Commendation and Reward Systems Implementation

• Designs, implements, and refines the commendation and employee reward system in partnership with department heads.
• Reviews and validates commendation nominations; oversee there cognition and publication process.
• Maintains documentation of awards and recognition for performance reporting and morale-building efforts.

Coaching and Counseling Oversight

• Guides the department heads and supervisors in conducting performance and behavior-related coaching sessions.
• Delivers training sessions or workshops on effective coaching and constructive feedback.
• Reviews LTA forms to ensure meaningful self-reflection and growth plans are captured.

Cultural and Spiritual Engagement

• Collaborates with the Cultural and Spiritual Affairs team to design and facilitate employee engagement activities.
• Promotes participation in values-based and well-being-centered programs as part of workplace culture initiatives.

Ethics and Values

• Role models and upholds Mary Grace Foods' vision, mission, values and customer service model consistently.
• Manages sensitive and confidential matters in relation to employee relations.

Cultural Sensitivity and Inclusivity

• Role models awareness of diversity and inclusion principles and a commits to fostering a welcoming and inclusive environment for all employees.
• Respects and accommodates differences in backgrounds, perspectives, and experiences among employees.

Flexibility and Adaptability

• Performs other tasks assigned by the immediate superior to contribute to achieving departmental goals.
• Continuously seeks opportunities to learn and develop new skills by adapting to changes and excelling in different situations.
• Adjusts plans and priorities to accommodate changes and unexpected situations.

Communicating with Integrity and Respect

• Builds trust, fosters positive relationships, and maintains a healthy work environment by striving to provide accurate information, demonstrating empathy, understanding, and taking responsibility for words and actions.

QUALIFICATIONS

• Graduate of any Bachelor's Degree, preferably in Psychology, Human Resources Management or any other related course.
• At least 2 to 3 years work experience as in Employee Relations, or similar role in retail or food and beverage industry (HR operations, or labor compliance).
• Preferably from an organization with 3,000 employees and above.
• Strong understanding of labor laws and due process in disciplinary actions
• Skilled in conflict resolution, investigation techniques, and case documentation
• High level of discretion and emotional intelligence
• Applicants must be willing to work onsite in our Head Office in Paranaque.