Onsite Patient Support Specialist - US Hours, HIPAA-Savvy

Genfinity; Metro Manila; Vor Ort; PHP 240.000 - 360.000; Vollzeit

Zusammenfassung

Author Health in the Philippines is seeking a full-time Onsite CSR to support patients and caregivers with scheduling, billing inquiries, and medication follow-ups. You will triage calls, handle urgent needs, and document interactions in HIPAA-compliant systems.

The role requires empathy, reliability, and the ability to work with US-based teams in a fast-paced startup environment serving patients across the US, with office work from Makati or Pasig.

Aufgaben

• Triages calls and directs urgent needs.
• Assists patients and caregivers with scheduling.
• Handles billing inquiries and follow-ups on medications.
• Documents interactions in HIPAA-compliant systems.

Kenntnisse

Empathy

Reliability

Communication

Time management

Tools

HIPAA-compliant systems

Jobbeschreibung

Author Health in the Philippines is seeking a full-time Onsite CSR to support patients and caregivers with scheduling, billing inquiries, and medication follow-ups. You will triage calls, handle urgent needs, and document interactions in HIPAA-compliant systems.

The role requires empathy, reliability, and the ability to work with US-based teams. Join a fast-paced startup environment focused on holistic mental health care, serving patients across the US while working from Makati or Pasig office