Customer Service (Healthcare Billing)

MicroSourcing; Pasig; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Competitive Rewards

A Collaborative Spirit

Work-Life Harmony

Career Growth

Inclusive Teamwork

Job summary

MicroSourcing in Ortigas, Pasig City seeks a Customer Service (Healthcare Billing) professional to manage AR, contact customers, prepare invoices, perform reconciliations, and support close processes. The role is onsite with dayshift hours, offering competitive rewards and day-one healthcare coverage.

The ideal candidate will have impeccable communication, strong attention to detail, and a willingness to learn and adapt to billing systems and processes.

Qualifications

• Impeccable verbal and written communication skills.
• Attention to detail.
• Willingness to learn and adapt.

Responsibilities

• Manage accounts receivable ledger for timely collections.
• Contact customers by phone, email, or mail to collect payments.
• Create and send invoices per billing schedules and policies.
• Perform daily bank reconciliations and apply cash receipts.
• Collaborate with sales and customer service to resolve payment disputes.
• Prepare AR status reports and aging analyses.

Skills

Verbal communication

Written communication

Attention to detail

Customer service

Willingness to learn

Job description

Job Title: Customer Service (Healthcare Billing)

Location: Ortigas, Pasig City

Work Setup: Onsite | Dayshift

Salary: 25,000-30,000 PHP / Month

Benefits

• Competitive Rewards: above‑market compensation, healthcare coverage on day one (plus dependents), paid time‑off with cash conversion, group life insurance, performance bonuses
• A Collaborative Spirit: contribution to a positive work environment through company‑sponsored events and activities
• Work‑Life Harmony: flexible work arrangements
• Career Growth: opportunities for continuous learning and advancement
• Inclusive Teamwork: a diverse and inclusive culture

Responsibilities

• Manage and monitor the accounts receivable ledger to ensure accurate and timely collection of outstanding invoices
• Contact customers via phone, email, or mail to ensure timely payments and resolve billing inquiries
• Create accurate invoices based on system data and send to the customer in accordance with company billing schedules and policies
• Perform daily bank reconciliations of statements and apply cash receipts to accounting system
• Collaborate with the sales and customer service teams to resolve disputes of payments and support smooth cash flow
• Prepare regular reports on accounts receivable status, aging analysis, and forecasted cash inflows
• Support monthly, quarterly, and year‑end closing processes by providing necessary AR data and documentation
• Assist with audits and provide documentation as requested by internal or external auditors
• Recommend improvements to collection processes to enhance efficiency and reduce DSO (Days Sales Outstanding)
• Take inbound calls and tickets from customers in relation to changes in personal details (e.g., billing details, credit card details, contact information) and apply changes in Admin Console
• Liaise with data teams on any customer queries on billing data
• Raise internal tickets for finance to process refunds
• Perform checks on transaction disputes for in‑app orders (PayChoice)

Qualifications

• Impeccable verbal and written communication skills
• Attention to detailCustomer Service skills
• Willingness to learn and adapt

Competencies / Personality Traits

• Attention to detail
• Positive attitude
• Team Player
• Customer Service focus
• English spoken and written well