Patient Billing & Collections Specialist

AGS Health Philippines, Inc; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

AGS Health Philippines, Inc. is seeking a Process Associate - CSR to handle patient inbound calls on billing matters onsite in McKinley, Taguig. You will resolve issues, verify insurance data, and coordinate with AR and collection agencies to ensure accurate balances and compliant processing.

Responsibilities include managing payment plans, processing payments over the phone, and adhering to HIPAA and PCI DSS standards, with a focus on accurate documentation.

Qualifications

• Researches, resolves, and documents patient inbound calls across multiple information systems.
• Addresses billing concerns for patients, including insurers, attorney representatives, and advocates.
• Investigates payment status and determines patient financial responsibility.
• Collects outstanding balances and offers payment options over the phone.
• Updates patient insurance information and escalates to AR team when needed.
• Soft follow-up on out-of-pocket costs and processing payments.
• Reconcilies patient balances (insurance vs patient).
• Collaborates with Accounts Receivable for claim resubmission.
• Sets up and manages patient payment plans.
• Handles credit card disputes.
• Coordinates with collection agencies on patient disputes.
• Uploads patient accounts in collection agency software.
• Manages bankruptcy cases per client protocol.
• Adheres to Billing Compliance Plan and privacy protocols.
• Complies with HIPAA, OSHA, PCI DSS regulations.

Job description

AGS Health Philippines, Inc. is seeking a Process Associate - CSR to handle patient inbound calls on billing matters onsite in McKinley, Taguig. You will resolve issues, verify insurance data, and coordinate with AR and collection agencies to ensure accurate balances and compliant processing.

Responsibilities include managing payment plans, processing payments over the phone, and adhering to HIPAA and PCI DSS standards, with a focus on accurate documentation.