Onsite Patient Care & Scheduling Coordinator

Genfinity; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Author Health in the Philippines is seeking a full-time Onsite CSR to support patients and caregivers with scheduling, billing inquiries, and medication follow-ups. You will triage calls, handle urgent needs, and document interactions in HIPAA-compliant systems to ensure accurate records.

The role involves collaborating with US-based teams in a fast-paced startup environment, with office work from Makati or Pasig in Metro Manila.

Qualifications

• Experience in healthcare customer service.
• Strong communication skills.
• Ability to triage calls and manage schedules.

Responsibilities

• Support patients and caregivers with scheduling and billing inquiries.
• Triage calls and handle urgent needs.
• Document interactions in HIPAA-compliant systems.
• Collaborate with US-based teams.

Skills

Customer service

Communication

Tools

HIPAA-compliant systems

Job description

Author Health in the Philippines is seeking a full-time Onsite CSR to support patients and caregivers with scheduling, billing inquiries, and medication follow-ups. You will triage calls, handle urgent needs, and document interactions in HIPAA-compliant systems to ensure accurate records.

The role involves collaborating with US-based teams in a fast-paced startup environment, with office work from Makati or Pasig in Metro Manila.