Empathetic Virtual Operations & Client Support Lead

D2B; Philippines; On-site; PHP 502,000 - 670,000; Full time

Job summary

D2B in New Zealand relocation services seeks a devoted Virtual Assistant / Operations & Client Support Coordinator to backbone our team. Working NZ business hours, you will manage client communications, quotes, job coordination, CRM data, and executive admin, ensuring care and accuracy across all touchpoints.

You will keep Monday.com updated, handle Connecteam scheduling, and support the Christchurch franchisee with calendars, reports, and supplier correspondence, delivering prompt, empathetic

Qualifications

• Proven track record as a Virtual Assistant, Executive Assistant, Operations Coordinator, or Senior Administrator supporting a service-based business.
• Exceptional written and spoken English, paired with a professional, empathetic phone manner.
• Hands-on experience with Microsoft 365 / Google Workspace, cloud-based document management, and spreadsheets.
• Demonstrated experience coordinating schedules, service logistics, appointments, and client inquiries.
• Strong familiarity with CRM platforms and digital task-tracking systems with high data-entry precision.

Responsibilities

• Monitor and manage incoming client emails during NZ working day with prompt responses.
• Maintain empathetic, brand-aligned communications and handle inbound calls in English.
• Coordinate relocation, downsizing, and estate-clearing jobs with field teams.
• Schedule and reschedule jobs and capture logistics and documentation.
• Maintain task lists and follow-up registers to ensure smooth progress.
• Admin oversight before and after service delivery.
• Assist in preparing and following up on client quotes.
• Track quote statuses in the CRM from initial contact to confirmed job.
• Input inquiries and manage Monday.com data as central source of truth.
• Support staff scheduling using Connecteam and manage time-tracking.
• Provide executive/admin support to Christchurch franchisee with calendars and reports.

Skills

Virtual Assistant

Executive Assistant

Operations Coordinator

Senior Administrator

CRM platforms

Microsoft 365 / Google Workspace

Monday.com

Connecteam

English proficiency

Tools

Monday.com

Connecteam

CRM systems

Microsoft 365

Google Workspace

Job description

D2B in New Zealand relocation services seeks a devoted Virtual Assistant / Operations & Client Support Coordinator to backbone our team. Working NZ business hours, you will manage client communications, quotes, job coordination, CRM data, and executive admin, ensuring care and accuracy across all touchpoints.

You will keep Monday.com updated, handle Connecteam scheduling, and support the Christchurch franchisee with calendars, reports, and supplier correspondence, delivering prompt, empathetic