Compassionate Virtual Assistant: Operations & Client Support

D2B

Manila

On-site

PHP 502,000 - 670,000

Part time

13 days ago

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Job summary

D2B is seeking a highly organized Virtual Assistant / Operations & Client Support Coordinator to run the operational backbone during New Zealand business hours. You will manage client communications, quotes, job coordination, CRM updates, and executive administration for the Canterbury operation.

Ideal candidates have strong English, experience with Monday.com and CRM systems, and a proven ability to maintain meticulous records and schedules while supporting franchise operations in a fast-paced

Qualifications

Proven track record as a Virtual Assistant, Executive Assistant, Operations Coordinator, or Senior Administrator supporting a service-based business.
Exceptional written and spoken English, paired with a professional, empathetic phone manner.
Hands-on experience with Microsoft 365 / Google Workspace, cloud-based document management, and spreadsheets.
Demonstrated experience coordinating schedules, service logistics, appointments, and client inquiries.
Strong familiarity with CRM platforms and digital task-tracking systems with high data-entry precision.

Responsibilities

Client Communication & Inbox Management: Monitor and manage incoming client email channels during NZ working day; maintain a warm, empathetic tone; handle inbound phone inquiries in English; proactively follow up on quotes and jobs; prioritize urgent matters.