Empathetic Customer Support Specialist

Miranda Hr; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Miranda Hr is seeking a dedicated customer service professional in the Philippines to assist customers with inquiries and resolve issues promptly. The role focuses on providing accurate product and service information while maintaining a positive, empathetic, and professional attitude toward customers at all times.

You will collaborate with team members to achieve customer satisfaction and meet operational goals, contributing to a supportive call center environment.

Qualifications

• Educational qualifications: High School Diploma or equivalent
• Experience: at least 1 year BPO experience
• Skills: Strong customer service skills
• Skills: Excellent organizational skills
• Skills: Proficiency in scheduling and back office support
• Skills: Experience in a call center environment is a plus
• Qualities: Strong communication and interpersonal skills

Responsibilities

• Assist customers with inquiries and resolve issues promptly.
• Provide accurate information about products and services.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Collaborate with team members to achieve customer satisfaction and operational goals.
• Collaborate with team members to enhance customer satisfaction.

Skills

Customer service

Organizational skills

Scheduling & back office

Call center experience

Education

High School Diploma or equivalent

Job description

Miranda Hr is seeking a dedicated customer service professional in the Philippines to assist customers with inquiries and resolve issues promptly. The role focuses on providing accurate product and service information while maintaining a positive, empathetic, and professional attitude toward customers at all times.

You will collaborate with team members to achieve customer satisfaction and meet operational goals, contributing to a supportive call center environment.