Customer Care Specialist — Fast-Paced Call Center

Miranda Hr; Metro Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

Miranda Hr is seeking a junior Customer Service Representative in the Philippines to handle inbound and outbound calls and deliver exceptional support to clients. You will resolve inquiries, address complaints, and provide timely solutions while maintaining accurate records of interactions.

Work with a collaborative team in a fast-paced call center environment, using available software to navigate cases efficiently and meet performance targets.

Qualifications

• High School Diploma or equivalent.
• Experience level: Junior 0–2 years.
• Fluent English and strong customer service orientation.
• Excellent interpersonal and organizational skills.
• Team-oriented; able to work in a fast-paced call center environment.

Responsibilities

• Provide exceptional customer service to clients through inbound and outbound calls.
• Assist customers with inquiries, complaints, and provide solutions in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to meet performance targets and improve service delivery.
• Navigate call center software efficiently using technical skills.

Skills

English proficiency

Customer service orientation

Teamwork

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Miranda Hr is seeking a junior Customer Service Representative in the Philippines to handle inbound and outbound calls and deliver exceptional support to clients. You will resolve inquiries, address complaints, and provide timely solutions while maintaining accurate records of interactions.

Work with a collaborative team in a fast-paced call center environment, using available software to navigate cases efficiently and meet performance targets.