Technical Support Specialist - Customer Care Troubleshooting

Miranda HR; Pasig; On-site; PHP 200,880 - 312,480; Full time

Benefits offered by this job

Holiday Gifts

Incentives

Life Insurance

Job Training

Job summary

Miranda HR in Pasig is seeking an entry-level Technical Support Specialist to assist customers via phone, email, and chat and to resolve product issues. This on-site role requires a Bachelor’s degree preference and 0–2 years of experience.

You will document issues, support after-sales activities, and help train new team members while maintaining strong customer relationships and high-quality service.

Qualifications

• Bachelors degree in a relevant field is preferred.
• 02 years of experience in technical support or related field.
• Proficient in English with excellent written and verbal communication skills.
• Strong technical aptitude to understand and diagnose customer issues.
• Customer-focused with excellent problem-solving abilities.
• Ability to work well under pressure in a fast-paced environment.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Provide exceptional technical support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues related to products and services.
• Develop and maintain strong customer relationships for effective after-sales support.
• Document issues and resolutions accurately for future reference and quality assurance.
• Assist in the training of new team members on technical support procedures.

Skills

English proficiency

Technical aptitude

Education

Bachelors degree

Job description

Miranda HR in Pasig is seeking an entry-level Technical Support Specialist to assist customers via phone, email, and chat and to resolve product issues. This on-site role requires a Bachelor’s degree preference and 0–2 years of experience.

You will document issues, support after-sales activities, and help train new team members while maintaining strong customer relationships and high-quality service.