Customer Support Specialist — Inbound & Outbound Calls

Miranda Hr; Metro Manila; On-site; PHP 223,000 - 357,000; Full time

Job summary

Miranda Hr in the Philippines is seeking a customer service representative to handle inbound and outbound calls with professionalism and efficiency. The role requires a high school diploma or equivalent and 0–2 years of experience, with strong English communication and a customer-first mindset.

You will maintain records, assist inquiries, and collaborate with the team to continually improve service. This position offers growth opportunities and exposure to a fast-paced call center environment,

Qualifications

• High School diploma or equivalent.
• 0–2 years of experience.
• Proficient in English language.
• Strong customer service orientation.
• Effective problem-solving abilities.
• Team player with strong interpersonal skills.
• Basic technical skills and organizational abilities.

Responsibilities

• Handle inbound and outbound calls with professionalism and efficiency.
• Assist customers with inquiries and resolve issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Provide excellent customer service to enhance customer satisfaction.
• Collaborate with team members to improve processes and deliver better service.

Skills

English proficiency

Customer service

Problem solving

Team player

Interpersonal skills

Technical basics

Organizational skills

Education

High School diploma

Job description

Miranda Hr in the Philippines is seeking a customer service representative to handle inbound and outbound calls with professionalism and efficiency. The role requires a high school diploma or equivalent and 0–2 years of experience, with strong English communication and a customer-first mindset.

You will maintain records, assist inquiries, and collaborate with the team to continually improve service. This position offers growth opportunities and exposure to a fast-paced call center environment,