Customer Care Specialist: Scheduling & CRM

Miranda HR; Makati; On-site; PHP 180,000 - 240,000; Full time

Job summary

Miranda HR in the Philippines is seeking a customer service associate to deliver exceptional support by handling inquiries, scheduling, and account management tasks.

You will document interactions in the CRM, collaborate with team members to improve service processes, and use company tools to navigate systems effectively. The role requires a High School diploma and 0–2 years of experience, with strong English skills and a customer-focused mindset.

Qualifications

• High School diploma or equivalent.
• 0–2 years of experience.
• Proficiency in English and strong customer service orientation.
• Excellent problem-solving and organizational skills.
• Team player with strong people skills.
• Ability to provide effective back office support.

Responsibilities

• Provide exceptional customer service by responding to inquiries and resolving issues
• Assist customers with scheduling and account management tasks
• Document interactions accurately in the customer relationship system
• Collaborate with team members to improve service processes and customer satisfaction
• Utilize technical skills to navigate company systems and tools effectively

Skills

Customer service

English proficiency

Problem solving

Organizational skills

Team player

Back office support

Education

High School diploma

Job description

Miranda HR in the Philippines is seeking a customer service associate to deliver exceptional support by handling inquiries, scheduling, and account management tasks.

You will document interactions in the CRM, collaborate with team members to improve service processes, and use company tools to navigate systems effectively. The role requires a High School diploma and 0–2 years of experience, with strong English skills and a customer-focused mindset.