Customer Care Specialist — Call Center

Miranda HR; Pasig; On-site; PHP 279,000 - 468,720; Full time

Benefits offered by this job

Life Insurance

Holiday Gifts

Incentives

Job Training

Health & Wellness

Job summary

Miranda HR is seeking a dedicated Customer Service Representative to join our on-site team in Pasig. You will handle inquiries via phone, email, or chat, provide product information, and ensure accurate records of interactions to boost customer satisfaction.

The ideal candidate has a Bachelor's degree and 1–3 years in a customer service or call center role, with excellent communication and problem-solving skills.

Qualifications

• Bachelors degree preferred in a relevant field.
• 1–3 years in customer service or call center roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-centric mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Provide exceptional customer service to clients via phone, email, or chat.
• Assist customers with inquiries, complaints, and product information.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer satisfaction.
• Adhere to company policies and procedures to ensure a positive customer experience.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Education

Bachelor's degree

Job description

Miranda HR is seeking a dedicated Customer Service Representative to join our on-site team in Pasig. You will handle inquiries via phone, email, or chat, provide product information, and ensure accurate records of interactions to boost customer satisfaction.

The ideal candidate has a Bachelor's degree and 1–3 years in a customer service or call center role, with excellent communication and problem-solving skills.