Post-Sales Support Specialist | Customer Care & Upsell

Miranda HR; Manila; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Holiday gifts

Life Insurance

Job Training

Job summary

Miranda HR on-site in Manila is seeking a customer service professional to provide post-purchase support, assisting with inquiries, complaints, and technical issues via phone, email, or chat.

Candidates with 0–2 years of experience and a High School Diploma are welcome. The role emphasizes strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience 0–2 years in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Provide exceptional customer service and support to clients post-purchase.
• Assist customers with inquiries, complaints, and technical issues via phone, email, or chat.
• Collaborate with other departments to resolve customer issues effectively and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for upselling and cross-selling company products and services.

Skills

Communication skills

Education

High School Diploma

Job description

Miranda HR on-site in Manila is seeking a customer service professional to provide post-purchase support, assisting with inquiries, complaints, and technical issues via phone, email, or chat.

Candidates with 0–2 years of experience and a High School Diploma are welcome. The role emphasizes strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment.