Customer Experience Advisor

cnx; Mandaluyong; On-site; PHP 180,000 - 360,000; Full time

Job summary

cnx in Mandaluyong invites applications for a Customer Service Advisor – SM Megamall Events 2026. The role handles inbound/outbound calls and online inquiries, delivering courteous service and resolving routine problems regarding client products or services, with attention to KPIs.

You will greet customers professionally, maintain basic product knowledge, document interactions accurately, and contribute to customer satisfaction initiatives.

Qualifications

• Customer service experience or exposure preferred.
• Strong written and verbal communication.
• Ability to handle multiple tasks efficiently.
• Empathy and rapport-building with customers.

Responsibilities

• Interface with customers via inbound/outbound calls or internet.
• Resolve routine problems regarding client's products/services.
• Meet KPIs and maintain accurate call documentation.
• Greet customers professionally and maintain courteous service.
• Keep basic knowledge of client offerings and procedures.
• Document and escalate issues as needed.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products or services when appropriate.
• Track and retrieve information in call logs.

Skills

Customer service

Communication skills

Multi-tasking

Team player

Attention to detail

Education

High school diploma

Job description

cnx in Mandaluyong invites applications for a Customer Service Advisor – SM Megamall Events 2026. The role handles inbound/outbound calls and online inquiries, delivering courteous service and resolving routine problems regarding client products or services, with attention to KPIs.

You will greet customers professionally, maintain basic product knowledge, document interactions accurately, and contribute to customer satisfaction initiatives.