Empathetic Customer Care Pro

cnx; Pasay; On-site; PHP 167,000 - 279,000; Full time

Job summary

cnx at Mall of Asia is recruiting a Customer Care Specialist to handle customer inquiries and help maintain KPI-driven service delivery. You will greet customers, listen to needs, and provide accurate information while upholding quality standards.

The role requires a high school diploma with customer service experience and strong communication, empathy, and problem-solving skills. Rotate shifts may be required at MOA, Pasay, Metro Manila, Philippines.

Qualifications

• High school diploma with six plus months of customer service experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Ability to learn including strong problem solving skills.
• Dependable with proficient attention to detail.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Able to rotate shifts, as needed.
• Job requirements may vary by country and will not contravene any local laws

Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain broad knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database

Skills

Customer service

Communication

Computer skills

Problem solving

Teamwork

Detail-oriented

Multitasking

Adaptability

Empathy

Patience

Education

High school diploma

Job description

cnx at Mall of Asia is recruiting a Customer Care Specialist to handle customer inquiries and help maintain KPI-driven service delivery. You will greet customers, listen to needs, and provide accurate information while upholding quality standards.

The role requires a high school diploma with customer service experience and strong communication, empathy, and problem-solving skills. Rotate shifts may be required at MOA, Pasay, Metro Manila, Philippines.